Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, which recognises a commitment to service excellence across the globe.
Applying for this role is straightforward. Scroll down and click on Apply to be considered for this position.
Key Responsibilities
* Fully responsible for the success and smooth running of the F&B Division, which encompasses Fletchers, Norton Bar, The Orchard, Room Service, Afternoon Tea, Spa Lounge, 88 Bar and Restaurant, Valerias and Event Operations.
* Overseeing and leading all of the F&B teams in all operational aspects. Creating a culture where all team members feel welcome, happy and engaged.
* Ensuring that the guest experience is at the forefront of everything we do. Making all necessary arrangements to ensure the team delivers a flawless guest experience. Taking ownership of any complaints and ensuring they are handled efficiently and promptly.
* Be fully accountable for the financial success of the division, ensuring all teams and outlets are working as efficiently and smartly as possible. Leading the change to deliver the set targets.
* Managing the delivery of training to all staff across the division to ensure the team has all the tools required to deliver their role.
* Maintaining headcount in all areas of the operation through recruitment whilst also putting a huge focus on retention.
* Maintain a strong working relationship with all key support departments such as reservations, marketing, sales and P&C.
* Ensuring the division meets all required Health and Safety and other legal requirements.
Key Skills, Qualities & Experience
* Previous experience in a similar role or as a successful HOD in a large outlet within a 5‑star hotel.
* A charismatic, hands‑on leader who can confidently manage one of the biggest divisions in the hotel.
* A leader who strives for continual improvement in all aspects of the division and is capable of driving change where necessary.
* Previous experience of Forbes or LQA would be beneficial.
* A detail‑focused operator who values the smallest details.
* Proven record of developing high‑performing teams.
Benefits
* Tips typically over £200 per month (£3,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals whilst on duty.
* Refer a Friend bonus – earn up to £1,000.
* Holiday Buy/Sell Scheme.
* Complimentary employee car parking.
* Complimentary state‑of‑the‑art onsite gym with personal trainer support.
* 31 days annual leave (including bank holidays) increasing with service.
* Professional development opportunities at all levels.
* Reimbursement on work shoes, sight tests and professional memberships.
* Modern and spacious discounted live‑in accommodation for eligible roles.
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* Team events, incentives and an annual awards ceremony to celebrate success, training achievements, birthdays, marriages, new babies and length‑of‑service awards.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
* Team Member of the Month Awards.
* Discount on Grantley Hall restaurants, spa products and gift shop.
* Discounted stays at Grantley Hall and other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Stream, allowing instant access to wages.
* Simplyhealth – health cash plan.
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