Property
The diversity of the product offering encompasses a luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
Overview
Trump Turnberry is seeking a professional, discreet, and highly service-oriented Chauffeur to provide luxury transportation services to our guests. As a key representative of the resort, you will deliver an exceptional first and last impression, ensuring safe, comfortable, and seamless travel experiences.
Key Responsibilities
* Provide luxury chauffeured transportation for guests, including airport transfers, golf outings, dining reservations and local tours
* Provide a warm, polished Turnberry welcome and assist with luggage, ensuring a flawless arrival and departure experience
* Deliver concierge-level service, sharing local knowledge of Ayrshire, Scottish Culture and nearby points of interest when appropriate
* Operate all vehicles with the highest standards of safety, precision, and care
* Maintain immaculate presentation and condition of all resort vehicles at all times
* Anticipate guest needs and exceed expectations through attentive, intuitive service
* Coordinate seamlessly with Concierge and Front Office teams to ensure efficient and timely service
* Uphold absolute discretion and confidentiality in all guest interactions
* Conduct regular vehicle inspections and ensure all vehicles meet luxury presentation standards
* Maintain familiarity with guest preferences
* Conduct vehicle checks including fuel levels, tyres, cleanliness, safety systems and interior amenities
* Liaise with the technical services department to address any mechanical issues and keep the fleet in optimal condition
* Drive responsibly and smoothly adhering to UK and Scottish road laws and resort policies.
* Ensure guest safety at all times
* Ability to handle heavy lifting when required, demonstrating physical fitness and stamina
* Monitor real-time traffic, weather and flight information to adjust routes and timings proactively
Candidate Requirements:
* Must be eligible to live and work in the UK
* Must hold UK Driver’s license with a clean driving record.
* Strong knowledge of Ayrshire, Glasgow, Edinburgh and other major Scottish roads & routes
* Naturally warm and polished demeanour
* Must be smart and well presented. Professional grooming aligned with the Trump Turnberry standards
* Flexibility to work varying shifts, including early mornings, late evenings and weekends
* Passion for delivering a 5 star level of service and bespoke guest experiences
* Strong communication and interpersonal skills.
* Maintains composure, attention to detail, and discretion at all times
* Ability to maintain confidentiality and act with integrity.
* Ability to lift luggage/golf clubs in and out of vehicles
* Comfortable using satnav and other computerised equipment
Benefits include
* Subsidised staff accommodation (if required).
* Access to a meal on duty in the staff canteen.
* Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
* Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
* Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
* Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
* Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
* Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
* Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
* Share of gratuities and service charge within Food and Beverage
Grooming:
All employees must conform to the resort’s Grooming Policy.