Overview
We are seeking a technically minded Sales Support Assistant to join us at Composite Integration. Built on the belief that “there is always a better way,” we provide our clients with world-class composites manufacturing equipment, tooling and process support.
Base pay range: starting salary £28,000 per annum. We offer a range of benefits including membership to China Fleet Club, an annual bonus scheme, regular company social events, access to Westfield Healthcare, 30 days holiday rising to 35 with service, and a 4% company pension contribution. This is a permanent, full-time role, working 40 hours per week, Monday-Friday, between 08:00-17:00.
What you’ll be doing as Sales Support Assistant
* After initial engagement you will ensure a seamless and positive journey, through maintaining regular contact, the preparation of quotes and proposals, to ongoing support of our valued long-term customers.
* Responding and dealing with inbound enquiries via phone and e-mail, actively listening to customer needs.
* Coordinating internally with Business Development, Engineering and Production teams, to ensure customer requirements are fully understood and delivered.
* Assisting with the preparation of quotes, understanding bills of materials, and technical drawings.
* Developing and nurturing long-term relationships with customers; building trust, loyalty and value, and enhancing their experience of working with us.
* Retaining customers, growing accounts and securing repeat orders.
* Supporting with Accounts Based Marketing activities.
* Maintaining accurate records of customer interactions in CRM (HubSpot) and other business systems.
* Assisting in the resolution of customer queries, issues or complaints with professionalism and urgency.
Qualifications
* Previous experience in customer support or account management within an SME Manufacturing/Technical background
* 2 A-levels or equivalent
* Computer literate
* Proficiency in CRM Software (HubSpot) or willingness to learn (desirable)
* A second language would be an advantage (desirable)
* Niche, high quality manufacturing experience (desirable)
Location
Plymouth, England, United Kingdom
Industry: Industrial Machinery Manufacturing
Employment type: Contract (permanent, full-time option implied by description)
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