At Medik8, we’re on an unstoppable journey of growth, and you’ll be right at the heart of it. As part of our UK CRM team, you’ll play a key role in supporting the CRM Manager and Head of Customer Loyalty to drive engagement, retention, and customer lifetime value.
You’ll be responsible for delivering best‑in‑class CRM activity across our email and SMS channels, spanning both always‑on newsletter communications and key seasonal calendar moments. Your work will combine personalisation, insight, creativity, and thoughtful content planning to ensure communications are highly relevant, commercially effective, and reflective of customer behaviour and preferences, while delivering a seamless customer journey from email through to post‑click experience. Working across a fast‑paced trading calendar, you’ll need strong planning and organisational skills, alongside exceptional attention to detail to ensure every customer touchpoint is delivered to the highest standard.
This is a pivotal role in delivering a customer‑centric, data‑driven CRM strategy including testing, segmentation, and personalisation to strengthen engagement, improve retention, and grow long‑term customer value.
The Details
* Salary: £32,000 to £36,000
* Hybrid working: 3 days per week in the office, 2 days from home
* Current office location: Centennial Park, Elstree but relocating to central London from 2027
This is an exciting time to join Medik8, as you’ll contribute to two major strategic priorities: the continued rollout of advanced personalisation across email and SMS through our CDXP, Bloomreach, and the ongoing elevation of our loyalty programme member experience.
You’ll play a key role in both always‑on CRM communications and seasonal trading calendar activity, including new product launches, promotions, and loyalty campaigns, ensuring all activity is timely, relevant, and delivers on commercial targets.
Working closely with in‑house Creative and Copy teams, and supporting Trade, Acquisition and Brand teams, you’ll combine analytical thinking with creative execution to directly impact retention performance and revenue growth.
If you’re excited by the opportunity to shape a high‑performing CRM programme within a fast‑growing skincare brand, we’d love to hear from you.
Key responsibilities
* Own the delivery of weekly email and SMS activity, ensuring campaigns align with trade and brand priorities across the marketing calendar including new product launches, promotions, Black Friday, and loyalty campaigns.
* Plan, brief and build campaigns within our CDXP (Bloomreach), working with design and copy teams and CRM Manager to ensure high‑quality execution, segmentation, and best‑in‑class personalisation.
* Shape customer‑centric CRM content across email and SMS, ensuring messaging, creative, and post‑click journeys work seamlessly together to deliver an engaging and cohesive customer experience.
* Support the delivery and optimisation of CRM lifecycle communications designed to enhance customer engagement and drive customer lifetime value (CLTV).
* Ensure all communications are timely, accurate and insight‑led, applying customer segmentation and behavioural data to improve relevance and targeting.
* Monitor, analyse and report on campaign performance, clearly identifying key insights, trends, and opportunities for optimisation.
* Use learnings from performance and testing to continuously improve CRM activity and inform future campaign strategy and planning.
* Collaborate with Creative, Brand, Trade, Acquisition and R&D teams to ensure CRM activity is integrated and commercially effective.
Qualifications
* Have experience in email marketing, with CRM platforms to build, segment and optimise campaigns including personalisation and dynamic content.
* Experience with Bloomreach or a similar CDXP would be a strong advantage.
* Be confident analysing campaign performance and presenting insights on key metrics using Excel or other similar tools to understand customer and email behaviour.
* Have strong content planning skills and a passion for customer experience.
* Be a proactive self‑starter with strong planning, prioritisation and organisational skills, particularly across fast‑paced seasonal trading calendars.
* Be highly detail‑oriented, with excellent proofreading skills and a strong commitment to quality and accuracy.
Culture & Benefits
* Wellbeing: 25 days holiday plus bank holidays, flexible & hybrid working, private medical insurance and mental health support.
* Rewards: 75% discount plus annual product allowance, annual performance bonus and long‑service awards.
* Growth: up‑skilling support, regular lunch & learns and flexible career opportunities.
* Impact: 2 volunteering days per year and matched charitable giving scheme.
Inclusive Hiring Standards
Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)
At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered.
Research shows many candidates only apply if they meet 100% of a job description; we use the “60% Rule”: if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.
* Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
* Blind Recruiting: We use anonymised CV screening to focus purely on talent and reduce bias.
* Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
* Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and right to work, and never artificially manipulate role scopes or salaries to meet requirements.
Be your authentic self. Apply today.
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