Company Description
Our mission at our hotels, Novotel, Ibis & Ibis Budget - Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
1. Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
2. Discounted hotel rates all over the world in Accor Hotels
3. Continuously learn and develop yourself with our Accor Academy
4. Support your wellbeing in your professional and personal lives
5. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
6. Participate actively in initiatives to build a more inclusive and sustainable world
7. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Duties
8. Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
9. Take orders and send them to kitchen staff through the POS system.
10. Deliver orders promptly to the kitchen production area.
11. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
12. Keep tables and service areas clean and tidy as per procedure manual.
13. Maintain hygienic food service techniques during service.
14. Take responsibility for your designated section and station.
15. When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
16. Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
17. Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
18. Actively participate in safe work practices and procedures in the workplace, use equipment safely.
19. Fully understand departmental fire, evacuation and emergency procedures.
20. Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
21. Report any health or safety hazards to your Supervisor.
22. Wear protective clothing and equipment provided.
23. Actively participate in Accor hotel environmental initiatives.
24. Report all broken or damaged equipment to a Supervisor.
Customer Service
25. Provide efficient, friendly and professional service to all guests, making all guests experience positive.
26. Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
27. Actively sell and promote, hotel facilities and services.
General duties
28. Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
29. Suggest any improvements that could be made to existing services or procedures.
30. Attend training programmes and meetings as directed to constantly improve skills and knowledge.
31. Follow the expectations and guidelines in the Accor Employee Handbook.
Qualifications
32. Do you have a passion for Food and/or Drinks? If so, we have a position available in our Restaurant/Bar
33. To provide a friendly, relaxing & personalised welcome and experience throughout the service
34. To help gain customer loyalty through the high standard of service
35. To take food and drinks orders and promote the F&B offer
36. To establish good relations with guests, offering advice and fostering customer loyalty
37. Previous F&B and customer service experience is essential.
38. Salary: £12.81 per hour plus service charge, flexible contract.
39. Car parking is not available, however you can arrange at your own expense.