Customer Service Advisor Job Description
We are seeking a Customer Service Advisor to join our team. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences.
* The ideal candidate will have fluent English and French language skills, both written and spoken.
* They will be able to provide first-contact resolutions to customer queries, offer specialized customer support, and build meaningful relationships with customers.
* The successful candidate will need to meet and exceed customer service quality goals, compliance regulations, and productivity targets.
Key Responsibilities:
Providing Excellent Customer Support: Respond to customer inquiries, resolve issues, and provide solutions that meet their needs.
Communication Skills: Possess excellent phone conversation skills, attentive listening skills, and superior writing skills.
Problem-Solving: Analyze customer issues, identify solutions, and implement them in a timely manner.
Benefits:
We offer a range of benefits to our employees, including:
* Competitive Wages: £13.20 per hour.
* Paid Professional Training: Develop your skills and knowledge with our comprehensive training program.
* Employee Discounts: Enjoy discounts on various products and services.
* Private Healthcare and Dental Insurance: Stay healthy and protected with our comprehensive insurance package.
* Growth Opportunities: Advance your career with our various development programs.
* Friendly Work Culture: Join a team that values teamwork, respect, and open communication.
* Flexible Working Hours: Enjoy a flexible work schedule that suits your needs.