Member_Services_Administrator_Apprentice - Hatfield Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Apprentice Member Services Admin to join our team! Your role will be to make a high volume of outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company. You will study toward a Customer Service Level 3 Apprenticeship alongside your role and learning about, Customer Insights, Importance of Providing a Positive Customer Experience, Customer Service Performance, Customer Journey, Ownership and Responsibility and Culture and Environmental Awareness Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally. Our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App : Get paid on demand! Access to our Benefits Suite. About you: As an apprentice you will receive full on the job training for all key elements of the role. Desired, skills and experience include: A genuine passion to serve when engaging with members and team members Some customer service experience, preferably in a fast-paced environment Intermediate Skills in Microsoft Office & Excel Strong attention to detail Excellent telephone manner Ability to use own initiative and manage own workload Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!