Job Overview
We are seeking to recruit a Service Manager with experience in either construction equipment, forklifts, agricultural equipment, plant hire or commercial vehicles.
Duties
* Manage a team to co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
* Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
* Provide contact for customers to ensure technical support matters are recorded and resolved.
* Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
* Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
Skills:
* Microsoft office
* Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
* Experience in planning workload for a team
* Technical knowledge (hydraulic/electrical schematics/ heavy plant engineering)
Benefits:
* Company pension
* Free parking
* On-site parking
Join our team as a Service Manager and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Industry:
Machinery Manufacturing
Salary: £50,000 - £60,000
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