Job Description:
The Incident Manager is part of the Global Incident Management (GIM) Function within Group Technology Production business unit. GIM provide a follow the sun 24/7/365 support to manage and co-ordinate Major Incidents (Priority Critical, Priority 1 and Priority 2 and Priority 3 Critical)
[ads1]
Job Responsibilities:
* Co-ordinating global conference calls to investigate and diagnose Incidents and drive resolution
* Supporting the continuous Service Improvement Programme
* Executes the Incident Management process tasks in adherence with Key Operating Procedures and Working Instructions
* Undertake all communications related to management of Incidents and resolving conflicts
* Interfaces with key stakeholders in a highly pressurised environment, with the ability to engage individuals across a range of backgrounds and levels of seniority
Job Requirements:
* ITIL Foundation/Practitioner in Incident Management
* Excellent communication skills, both written and verbal
* Calm, controlled and level-headed, rational, especially in stress situations
* Ability to listen and understand without interruption
* The Incident Manager will be able to work well under pressure, and deal with demanding stakeholders across the business
Job Details:
Company:Deutsche Bank
Vacancy Type:Full Time
Job Location:Birmingham, England, United Kingdom
Application Deadline: N/A
[ads2]
Apply Here
instantcareers.net
#J-18808-Ljbffr