Customer and Support Services Manager Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager. Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof. Your Role in a Nutshell You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting. What you'll be owning: * Team leadership across Customer Service Centre, Administration, and Training Coordination * HR responsibilities including recruitment, training, performance management, and weekly team progression * Supporting contract mobilisation and changes in delivery requirements * Improving working practices and exploring tech-based solutions for process efficiency * Financial oversight: payment processes, PO management, and supplier queries * Preparing reports for senior stakeholders to drive compliance and operational clarity * Day-to-day office management, i...