Are you ready to make a difference? This is an exciting opportunity to join our Navigation Centre team who provide essential support to our services working with people in communities. The team is the first point of call for all communications, so you must be confident communicating with clients, families and social care professionals by phone and email. Based in a fast-paced office, the team deal with a constant flow of referrals and enquiries and you will be trained to use our bespoke database. Ability to follow processes, excellent data entry skills, speed and accuracy are key. Due to the nature of the role, you will need to swap between phone calls, enquiries and tasks while remaining focused. You will prioritise and allocate tasks to support workers in the field, as well as providing information and signposting people to other services and organisations. This is a full-time position, initially based at our head office in Tunbridge Wells but moving to Lamberhurst later in 2025. Help us to help others. We offer our employees: Inclusive values-based environment Competitive remuneration package Workplace pension scheme Generous annual leave entitlement Benenden Health Care Death in Service Benefit Cycle to Work Scheme Employee Supported Volunteering scheme Development opportunities and more Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check. Please either submit your CV with a short covering note, outlining your current salary, or visit our website at www.imago.community for full details. Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities. Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact. About Imago Imago is a well-respected social action charity working across Kent, Medway, East Sussex and London. Through our services and projects, we aim to support independence, reduce social isolation and empower individuals and communities. We deliver a wide range of services to children and young people, older people, carers, and volunteers, in partnership with funders, public sector commissioners and private sector sponsors. We apply our commitment to excellence, evidencing impact and safeguarding vulnerable people to all aspects of our work.