Tenancy Enforcement Officer
£35,855
Milton Keynes - Hybrid
Fixed Term Contract, Full Time
Join Amplius as a Tenancy Enforcement Officer and take the lead in tackling tenancy breaches and anti-social behaviour across our communities. You'll provide a responsive, hands-on service while delivering great customer care in every neighbourhood you support.
Salary: £35,855 per year
Contract: 12-month Fixed Term Contract
Your week: 36.25 hours (Monday to Friday 8.45am 5pm)
Location: Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office.
Snapshot of your role
Manage and resolve cases of anti-social behaviour and tenancy breaches, including abandonment, damage, and fraud.
Assess risk, gather evidence, take witness statements, and prepare cases for legal action.
Maintain accurate case records and monitor progress using internal systems.
Communicate regularly with customers, offering advice, support, and referrals where appropriate.
Issue warnings and take timely, proportionate enforcement action in line with policy.
Represent Amplius in court proceedings and follow cases through to resolution.
Work collaboratively with colleagues, partners, and multi-agency teams to resolve issues.
Attend and contribute to meetings, ensuring appropriate information sharing and action planning.
Support customer safety, satisfaction, and confidence in our neighbourhoods.
Report to and work under the guidance of the Team Leader.
Your toolkit for success
Experience resolving anti-social behaviour or tenancy breaches.
Confidence working with customers in crisis, showing calm, respectful professionalism.
Excellent written, verbal, and listening communication skills.
Proven ability to collaborate with colleagues, teams, and external agencies.
Strong problem-solving and decision-making skills.
Well-organised, able to manage a varied caseload and coordinate resources effectively.
Accurate and thorough record-keeping abilities.
Strong interpersonal skills with the ability to build trust and rapport.
High emotional intelligence with a sensitive, appropriate approach to challenging situations.
Outcome-focused with a commitment to achieving positive results.
A full UK driving licence is essential for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
28 days annual leave (plus bank holidays)
Enhanced maternity, paternity, and adoption leave
Paid qualifications and professional subscriptions
Pension contribution up to 10%
Health and wellbeing support
Carers leave
Cycle to work scheme
Electric car lease scheme
Paid fertility and maternity leave
Financial Wellbeing support
Free flu jabs
Life assurance
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
Were dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our values
Were committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK.
You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 1 July
Interviews: 9 July
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and well be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. Were a team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.
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