Job Title: Customer Service Administrator
Location: Tonbridge, Kent
Pay: £13 - £16.30ph (Up to £34k permanent equivalent)
Contract Details: Temp to Perm
🌟 Join Our Growing Team! 🌟
A fantastic opportunity has arisen for a Customer Service Administrator to become part of our clients dynamic team! At their head office in Tonbridge, Kent, you will support the Customer Service Manager in ensuring our customers receive the highest standards of service during their two-year defect warranty period after handover.
Responsibilities:
📧 Manage incoming emails in the customer service inbox
📞 Handle all customer calls related to defects
⏰ Ensure prompt responses to all customers within agreed Service Level Agreements
🗂️ Enter and maintain accurate records of customer defects in the House Builder Pro database
📋 Issue defect notices to contractors for new sites
🔑 Coordinate access arrangements between customers and contractors
📊 Run weekly reports of outstanding defects for review
📅 Schedule follow-up calls with customers and management
📋 Submit details to out-of-hours service upon completion
⚠️ Escalate major issues to the Customer Service Manager
🔍 Ensure NHBC resolutions are communicated effectively
📝 Perform general administrative duties to support the customer service teamWho Are We Looking For:
To thrive in this role, you'll need:
✅ Strong problem-solving and decision-making abilities
😌 The ability to handle complaints calmly and professionally
🗂️ Excellent organisational and planning skills
🎯 Flexibility and initiative to work independently
🔄 Skills to coordinate multiple activities and prioritise workloads
🗣️ Adaptability in communication styles for varied audiences
You Will Also Need:
💻 Excellent verbal, written, and IT skills (proficient Excel user)
🏗️ Experience in new build developments is desirable
🚗 A full UK driving licence is preferredWhy Temp Through Us?
💰 Weekly Pay
🌴 Up to 28 days annual leave
🎉 Monthly raffle to win a £20 voucher!
🤝 Dedicated consultant to support your job search
🔑 First access to permanent positions
👓 Free eyecare vouchers
🏆 Temp of the Month awards
📱 Mobile-friendly timesheets
🎁 Perks at work
🌈 Access to well-being platforms
If you're ready to step into a role that promises excitement and growth, we want to hear from you! Apply today and make a difference in our customer service team! 🚀
For immediate consideration or more information on this role please email (url removed) or call (phone number removed)
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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