Night Crew Leader Front Desk & Operations - Moxy Aberdeen Airport
Salary: £31,269 per year
Moxy Aberdeen is looking for an enthusiastic and experienced Night Manager to join our team. This role focuses on ensuring the smooth operation of our hotel during the night shift, overseeing front desk operations, and delivering an exceptional guest experience. Youll also be responsible for some Food & Beverage duties, managing a small team, and running the night audit process while capturing revenue at every opportunity.
Main Tasks & Responsibilities:
Running the night audit and balancing the day's business.
Prepare the hotel for the following day, ensuring smooth operations.
Managing the night-to-night operation of the hotel, providing leadership and guidance to your team.
Customer service and guest relations, creating positive guest experiences.
Building a team that delivers excellent service in the Moxy way.
Managing Food & Beverage outlets and ensuring quality service.
Manage hotel room inventory, checking guests in/out the Moxy way.
Follow all food safety, licensing, and health & safety policies to ensure a safe and welcoming environment.
Promote and support the Moxy brand and the Marriott Bonvoy loyalty program.
Overseeing the night audit process, ensuring accurate revenue capture.
Must-Haves:
At least 1 years of supervisory experience within a hotel environment.
Opera experience (or high-level experience with another property management system).
Proven experience managing people and creating a cohesive, service-driven team.
Excellent customer service skills and ability to foster positive guest relations.
Ability to manage front desk operations and some Food & Beverage responsibilities.
Knowledge of POS systems like Micros and Food Safety & Licensing laws.
Excellent communication skills, fluent in English (other languages are a plus!).
Shift Details:
4/7 shift pattern, with 10.5-hour shifts.
Flexibility required to work 5/7 days (8-hour shifts) when covering holidays and sickness.
Shift start times range between 22:00 and 09:30.
Were looking for someone with Moxie, which means:
High energy and a fearless, do-it-yourself attitude.
Good with people and enjoy chatting with guests.
A skilled multi-tasker who can balance hard work with great service.
Understanding that being relaxed isn't the same as being lazy.
A clear communicator with excellent language skills.
Benefits for You:
Health Cash Plan.
Discounted room rates for you, as well as your friends and family, at Marriott hotels worldwide.
Discount on Food & Beverages at Marriott hotels worldwide.
Enhanced Maternity/Paternity/Adoption pay.
Pension scheme.
28 holidays annually (increasing to 32 holidays with service).
Ability to develop and grow your salary with our Crew Leader Development Journey
If youre passionate about hospitality, have the right experience, and want to be part of the Moxy family, wed love to hear from you!
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