Department: Sales & Account Management Employment Type: Permanent - Full Time Location: Telford Reporting To: Rohan Murti Description The Program Manager - Marketplaces role can be considered in the UK or Netherlands. If based in the UK, the role would be hybrid with office attendance in London. Up to 5% travel primarily between UK/EU offices and occasionally for external conferences – mostly once per quarter. Benefits will vary by location. Orchestrate our global Marketplaces Program initiative across leading social and managed marketplaces and merchant enablement platforms. This role creates the connective tissue between Product, Sales, Marketing, Customer Service and Operations to ensure we execute predictably, remove blockers fast, and deliver revenue impact from marketplace integrations and the commercial program. You will own program sequencing, governance, reporting, risk management, playbook creation, and coordinating cross-functional execution for marketplace GTM activity. This is an execution-plus-strategy role that will influence roadmap decisions, partner intake, service delivery readiness and revenue pacing. Key Responsibilities Program governance: Build and maintain the marketplace operating model; manage weekly cross-functional standups, decision logs, and program documentation Program planning: Develop sequencing, dependencies, and timelines for marketplace initiatives; ensure teams understand priorities and delivery expectations Playbooks: Create marketplace playbooks covering onboarding, readiness, enablement, service workflows, SLAs and launch processes; deploy and ensure adoption across teams Reporting: Produce weekly dashboards surfacing revenue pacing, integration status, pipeline movement, service performance and operational blockers; distribute to leadership and workstream owners Escalation management: identify risks early, assign owners, drive mitigation plans and escalate decisions when required Stakeholder alignment: Coordinate Product, Sales, Marketing, Operations and Customer Success around shared marketplace goals; lead structured communication cadences and weekly meetings across the working group Process improvement: Monitor program performance and identify opportunities to reduce cycle time from partner signed to first revenue; continuously refine operating standards Skills, Knowledge and Expertise Program leadership: 3-5 years experience managing multi-workstream commercial programs in marketplace, ecommerce, SaaS or commercial operations environments Cross-functional execution: Proven track record coordinating Product, Account Management/Customer Experience, Sales, Marketing and Ops and Data functions while holding teams accountable to clear deadlines and outcomes Analytical capability: Ability to interpret program data, track KPIs, and surface recommendations for sequencing, prioritization and risk mitigation Program tooling: Proficiency in program management and reporting platforms such as Jira, Asana, Monday, Airtable, MS Project, HubSpot, Looker or Confluence Communication: Strong written and verbal communication with the ability to deliver concise updates for senior stakeholders and escalate issues with clarity and rationale Process design: Experience creating repeatable workflows, reporting standards, templates and governance structures from scratch Ownership mindset: High urgency and bias for action; able to solve problems independently, build structure in ambiguity and influence without authority Benefits A supportive atmosphere is essential to bringing our best selves to work. Our benefits include: Employee Assistance Program Internal Wellbeing Workshops Rebound Cares – Volunteer days Hybrid Working Policy Home Workspace Setup Allowance Ergonomic Guidelines Working from Abroad – up to 2 weeks per year Competitive Maternity Leave Policy Menopause Guidelines Personal Development Opportunities and Internal Moves Your well-being also matters to us. As part of our commitment to mental health, we offer access to OpenUp, a trusted platform for professional support. Learn more