It's an incredibly exciting time to be part of the Loyalty team at Morrisons. We're evolving how we reward our customers, and we're looking for a Customer Loyalty Data & Insight Manager to join our Delivery & Analytics team.
If you love turning complex customer behaviours into tangible moments that drive real commercial growth, this is the role for you. As our new Data & Insight Manager, you won't just be looking at spreadsheets; you'll be the architect of customer engagement. You will lead a talented team to bridge the gap between raw data and creative marketing strategy.
Your mission? Ensure every offer, campaign, and touchpoint feels personal to our customers, driving the retention and sales growth that keeps Morrisons at the heart of our communities.
What You'll Do: Analyse customer, transactional, and behavioural data to identify trends, opportunities, and risks within the loyalty programme.
Develop customer segmentations and profiles to support personalisation strategies.
Turn "what happened" into "what we should do next," creating tailored experiences that resonate with different customer segments.
Manage a team of specialists to deliver high-quality reporting and actionable analytics.
Monitor performance to help pivot strategies to maximise ROI, engagement, and long term brand loyalty.
Support with the defining and delivery of the overall Customer Loyalty Strategy.
Support planning cycles by forecasting customer participation, sales uplift, and incremental value.
Partner with marketing, commercial, and digital teams to ensure loyalty activity aligns with business objectives.
Present insights and recommendations to senior stakeholders in a clear, engaging manner.
Act as a data expert, ensuring that decisions are based on robust evidence and customer understanding
About you
We offer a fast paced, collaborative environment where your work has a direct impact on millions of customers every week. You'll play a vital role in shaping the future of our loyalty offering through data driven insights. You will: Understand that great data is only valuable if it moves the needle on business goals.
Be comfortable navigating complex datasets and spotting the trends.
Proficiencient in SQL, Excel, and data visualisation tools (e.g., Power BI, Tableau).
See the "big picture" of the loyalty landscape while maintaining an eye for the technical details of data planning.
Enjoy working across teams (from Marketing to Tech) to bring customer-centric ideas to life
Have strong analytical skills with the ability to interpret large data sets and present findings simply.
Proven experience in data planning, insight, or analytics within loyalty, CRM, or customer marketing, ideally within retail, grocery or consumer facing loyalty.
Have strong communication skills with the ability to engage, present and challenge stakeholders at all levels.
About us
In return for all your hard work, you will receive: 15% discount in store from the day you join us
Additional 10% discount card for a friend or family member
Annual bonus scheme
Career progression and development opportunities
Generous holiday entitlement
Market leading pension scheme and life assurance
Healthcare benefits including Aviva Digital GP
'MyPerks' giving you discount with over 850 retailers
Free parking onsite
Enhanced Family, Maternity and Paternity Leave
Private Healthcare
Car Allowance (company car provided in some instances)
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There's more to our business as it's fast paced and ever changing, as such we've got lots of fresh opportunities for you to play your part in our success. We'd love to meet you!
At Morrisons, we're proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that's good for our customers too.
We're always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
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