Property Maintenance Administrator (Repairs)
Join to apply for the Property Maintenance Administrator (Repairs) role at Link Group Ltd
Salary:£29,019 - £36,878 per annum (dependent on skills and experience)
Contractual Hours: 35 per week
Basis: Full Time
Region: C-urb
Contract Type: Permanent Full Time
Job category/type: C-urb office based staff
Date posted: 28/10/2025
Job reference: CUPMROCT25
Location: Links Falkirk office.
Hours of Work: 35 per week, Monday to Friday.
The Role
At Link, people are at the heart of everything we do. Our people have made our award‑winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
We are looking for a Property Maintenance Administrator to join our Repairs Team who will contribute to the provision of a high‑quality service to all C-urb customers. The Repairs Team are committed to achieving a right first time result for our customers and the post holder will be an integral part in achieving this target.
The post holder will be flexible within the remit of the repairs service and will use their initiative in order to advise and resolve both internal and external customer enquiries.
Reporting to the Repairs Supervisor, you will be responsible for processing property repairs to include all contact with contractors and trade supervisors to ensure all works are completed to an agreed standard and within timescales. You will manage the repairs team inbox, deal with repairs enquiries and re‑assign tasks to the relevant colleague. Repair requests will be processed through C-urbs internal housing management system [Aareon] ensuring all appropriate coding is used.
About You
The post holder will have relevant experience of providing administrative support, have knowledge and experience of housing repair issues, and be educated to standard grade level or equivalent (including English & Mathematics). The Property Maintenance Administrator (Repairs) will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.
This role requires a high standard of IT literacy and intermediate knowledge of Microsoft Office systems. The successful postholder will have strong communication skills, both verbal and written.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Links values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
Whats in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
* Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
* 35 days holiday per year (inclusive of public holidays) pro rata plus an additional 1 day pro rata holiday per year after 1 years service up to a maximum of 40 days per year
* Opportunity to buy and sell holiday days
* Enhanced company sick and family friendly pay
* Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
* Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
* Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
* Life assurance scheme providing death in service benefits to named beneficiaries
* Healthcare cash plan for employees (and dependants) to support health and wellbeing plus discounts on shopping, restaurants and other services
* Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being
* Annual flu vaccination
* Access to a savings and borrowing scheme
* Cycle to work scheme
* Travel season/travel ticket loan and much more!
Additional Information
This post is subject to a Level 1 Disclosure check.
Closing Date: 11:59pm on Sunday 16 November 2025.
Interview Date: Interviews are being held on Friday 21 November at Links Falkirk Office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the Apply Now button below. You must complete an application form to be considered for any of our vacancies but you dont need a CV to apply for our positions. Also, if you arent sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the My Applications tab of the vacancy search page and entering your username and password.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at and detailing which format you would require.
Please note that CVs will not be considered.
Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.
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