Overview
Executes day‑to‑day lab operations & supports objectives at customer facilities, following defined procedures to minimize laboratory workflow interruptions. Problems and issues are generally recurring, with known or prescribed solutions. More complex problems are solved by applying methods learned through experience and/or available support. Activities include PPE and safety station checks, reviewing defibrillators, extinguishers, and dispensing areas to confirm working order, storage, tracking, and distribution of chemicals/materials ensuring accurate inventory control, and hazardous waste collection and recycling. The role collects, documents, and organizes data and observations, and communicates activity records, service level metrics, and other information requiring explanation or interpretation to team members, supervisors or customers.
Position Profile
The Laboratory Technician Support Service is an on‑site service solution for AstraZeneca, underpinning Avantor’s Laboratory Support Service. It includes consumable management, waste management, housekeeping, and equipment maintenance in customer laboratories, delivered in collaboration with other services and vendors to meet customer needs, HSE requirements, and to allow scientists to focus on their core roles.
Major Job Duties and Responsibilities
* Stock Management: Perform daily consumable replenishment at the point of use, utilising the site inventory system.
* Stock Rotation: Conduct regular checks of chemical and reagent expiry dates and arrange disposal of out‑of‑date material via the correct waste disposal route.
* Inventory Maintenance: Maintain the lab consumable inventory and support identification of alternative products in the event of supply chain issues to prevent disruption to scientific work.
* Ordering: Manage ordering of glassware, plasticware, media preparation solutions and aliquots.
* PPE Management: Ensure maintenance of Personal Protective Equipment (PPE) stocks.
* Waste Management: Handle biological and chemical waste according to established procedures.
* Equipment Maintenance & Decontamination: Perform routine decontaminations of laboratory equipment (e.g., incubators, water baths, class II cabinets and other relevant equipment).
* Calibration: Calibrate pH meters.
* Appliance Upkeep: Defrost and clean fridges and freezers.
* Service Support: Support pipette calibration services.
* Housekeeping: Maintain general laboratory housekeeping standards.
* In‑Lab Delivery Management: Manage in‑lab deliveries of consumables, reagents and other essential laboratory supplies.
* Stakeholder Engagement: Engage with relevant Lab Managers to understand and respond to support needed to maintain laboratory operations, including stock and reagent supply.
* Process Improvement: Proactively identify and support operational efficiencies by proposing, implementing and reporting on process improvements.
Health and Safety
* Carry out all scientific support activities in accordance with Health and Safety (SHE) guidelines, Good Laboratory Standards (GLS) and Good x Practice (GxP).
* Adhere to SHE regulations, PPE policies and follow Avantor work instructions.
Qualifications
* A minimum of a GCSE in a science subject is required.
* A‑levels or demonstrable relevant experience.
* A degree in a scientific discipline would be beneficial, although not mandatory.
Knowledge, Skills, Abilities & Competencies
* Customer Focus & Collaboration: Proven excellent customer service focus and ability to work collaboratively with colleagues and stakeholders.
* Communication: Clear and concise written and spoken communication skills.
* Problem‑Solving: Good problem‑solving capabilities and confidence to react promptly to deliver the best service possible.
* Planning & Organisation: Good planning, organisational and analytical skills.
* Time Management & Flexibility: Effective time management skills, with ability to be flexible and handle multiple responsibilities and tasks regularly.
* Teamwork & Independence: Ability to work effectively both independently and as a committed member of a team.
* IT Proficiency: Good IT skills required (including Microsoft Word, Excel and Outlook).
* Laboratory Experience (Desirable): Previous experience working in a laboratory environment is desirable but not essential.
* Team Commitment: Demonstrated ability to work effectively as part of a team, showing loyalty and commitment to team and organisational goals.
* Adaptability: Willingness and ability to adjust working hours as needed to meet service demands and customer requirements.
* Personal Attributes: Self‑motivated, energetic and dependable with a proactive approach.
Environmental Working Conditions & Physical Effort
The role is primarily based within a scientific laboratory, with some tasks requiring office‑based desk work. The position routinely involves handling and potential exposure to hazardous materials and substances, for which appropriate training and safety protocols are in place. Physical requirements include frequent walking, standing for extended periods, bending, reaching and the ability to lift or carry items typically weighing up to 20 kg.
EEO Statement
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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