We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in. We're looking for new Senior Complaint Officers to investigate final stage (Stage 2) complaints, come to a fair and objective decision and provide feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for compiling evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service. An excellent communicator, you'll quickly build effective working relationships with other departments across Abri, the Housing Ombudsman, contractors and local councils, speaking with them both on the phone and in writing. Problem‑solving skills are also a must, as not every complaint will be the same; the ability to dive into an issue and identify effective solutions will be crucial. You'll act as an ambassador for Abri, championing our customer‑first approach throughout the complaint journey and helping to deliver a fantastic customer experience by not only making things right but getting to the root of where we can improve for our customers.
Benefits
* 28 days holiday + the opportunity to buy and sell holiday
* Generous pension scheme with contributions up to 10%
* Money off tons of high street and online retailers
* Life assurance of 5x your annual salary
* Generous parental and family leave
* Health and wellbeing packages
* Electric car scheme
* Personal development opportunities
* Colleague recognition scheme
* Flexible working
* Free eye tests
* Cycle to Work scheme
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