NOSCS Senior IT Officer
Application Deadline: 9 March 2026
Department: NOSCS
Employment Type: Permanent - Full Time
Location: Oxford
Compensation: £35,681 - £45,212 / year
Description
We are seeking a skilled, collaborative, and service-driven Senior IT Officer to join the NOSCS (North Oxford Shared College Services) IT Team. This is an exciting opportunity to play a key role in delivering high-quality, responsive IT services that enable our college communities to thrive.
This is a varied and hands-on role at the heart of college life. You will play a key part in delivering reliable, responsive, and high-quality IT services to staff, students, and guests. From resolving technical issues and supporting Microsoft 365 applications, to maintaining core systems and contributing to service improvements, your work will directly support teaching, learning, research, and college operations.
A key part of this position involves managing support requests and incidents through the NOSCS IT Service Desk, ensuring they are prioritised and resolved in line with agreed service standards. While this role is primarily focused on delivering 1st line support to all college users and guests — across both local and University-provided services — there will also be opportunities to contribute to broader service enhancements and technical initiatives.
This is an excellent opportunity for someone who combines strong technical capability with a genuine commitment to customer service and teamwork. We welcome applications from individuals with diverse backgrounds and experiences. Applicants may have developed their expertise through formal education, professional certification, hands-on experience, or a combination of these.
The Senior IT Officer would report to the Service Desk Manager and would be based in Green Templeton College.
Main duties and responsibilities:
IT support and customer service
* Provide full desktop support and management for users with managed devices.
* Manage support requests through the IT Team's service management tool - ensuring that requests are handled correctly, and the service delivered is to the highest standard
* Provide support to members and guests of the college in connecting their personal equipment to the College/University network.
* Where applicable, provide equipment procurement, maintenance and repair, training and advice.
* Actively engage with University bodies including central IT Services in relation to IT support issues.
* Provide support to other Colleges within the group as directed by the Service Desk Manager.
Systems Administration and Infrastructure
* Maintain account and group policy information within Active Directory.
* Installation and monitoring of core site licensed software, backup software, auto-updating antivirus software and operating system patches, either locally or remotely.
* Create and maintain knowledgebase articles relating to service desk support matters.
Endpoint Device Administration and Maintenance
* Ensure that endpoint device management processes and procedures are documented, and that documentation is maintained.
* Deploy and maintain staff and computer room computers, operating systems and applications through local toolsets.
* Setup computers and peripherals for examinations.
* Plan and carry out IT inventory exercises ensuring that IT equipment data is regularly checked, maintained, and kept up to date.
Other
* Respond to security and copyright issues notified by the University, arising from use of the network; follow protocols and help with remediation of supported user devices.
* Arrange for the recycling or sale and collection of old equipment.
* Participate in IT improvement projects in conjunction with technical specialists as directed by the Service Desk Manager.
* Monitor the service desk monitoring system for problems in the hosting college and ensure that all appropriate services are healthy.
* Deploy and manage the estate of VoIP phones provided through the University.
* Produce and maintain internal processes and procedures for the hosting college.
* Represent the IT department at college operational meetings.
* Provide advice to college departments engaged in making AV improvements, as deemed necessary by the Service Desk Manager.
* Engage in relevant training and self-improvement, developing specialist skills and knowledge.
* Since this is an appointment within a field characterised by continual change, the duties would require ongoing review and adaptation.
Essential selection criteria
Technical Expertise & IT Support
* Sound knowledge and experience in supporting a range of IT applications, platforms, and technologies.
* A good understanding of networking concepts (e.g., DHCP, DNS functionality for Windows computers, diagnosing configuration issues).
* A record of working with Windows Active Directory and File and Print services.
* A basic working knowledge of virtualization technologies such as Microsoft Hyper-V or VMware vSphere.
* Experience in supporting users with various Microsoft 365 applications.
Service Delivery & Customer Support
* Experience in delivering a high level of customer service.
* Strong problem-solving skills, with a track record of finding effective and innovative solutions to both technical and non-technical problems.
* Experience working accurately and confidently with service desk tools and technology, such as ITSM, remote access, and knowledge resources.
* Experience developing professional and effective working relationships with customers and key stakeholders.
Communication & Documentation
* Ability to clearly and accurately communicate processes and procedures verbally and in writing.
* Experience of writing procedural and/or support documentation.
* Good record-keeping abilities, with the ability to log details of problems and solutions in a help desk system.
Teamwork & Time Management
* Experience working effectively within a team and collaborating with others to achieve a goal.
* Ability to manage own time effectively and to be prompt and punctual.
Qualifications & Work Requirements
* Good standard of education, including BTEC or equivalent professional qualification.
* Prepared to work unusual hours on occasion in cases of operational necessity.
Desirable selection criteria
* Delivery of IT support services within higher education institutions.
* Experience of working with network access control, network switches, VLANs and WiFi controllers.
* Knowledge and experience of best practice in customer service and/or IT service management.
* Experience of utilising knowledge management processes or tools.
Terms and Conditions
The salary will be £35,681 - £45,212 per annum (University Grade 6 including Oxford University Weighting) based on 36.5 hours per week. The role would be based in Green Templeton College although remote working could be arranged from time to time.
Benefits of working for NOSCS include 38 days holiday (including bank/public holidays), the option to join a University pension scheme and one free meal whilst on duty and the kitchens are open.
To apply for this position, please complete the application form available via the 'Apply Now' button. The deadline for applications is midday on Monday 9th March 2026.