Responsibilities
* Service, repair & install various types of photocopier equipment, which may require connecting to the client's network in accordance with the Mandatory Call Procedure.
* Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.
* Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
* Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
* Maintain customer's equipment and devices to the highest standards to achieve individual KPI's.
* Maintain and manage car stock as/when needed.
* Understand and account for the Health & Safety risks involved when repairing machines.
* Assist with workshop and warehouse activity as/when required.
* Suggest improvements to the Company's systems, practices and procedures wherever possible.
Qualifications & Attributes
* The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co‑operative, methodical and most importantly a team player.
* Ability to work on a client's network, along with troubleshooting experience for print/scan and other utilities.
* Full UK Driving Licence essential.
* Excellent communication skills.
* 2+ years of field photocopier service experience.
* DBS check required upon commencing employment.
* At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular‑First workplace technology business, supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030.
Benefits
* Company Car.
* 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays.
* Benefits hub.
* Healthcare Cash Plan.
* Life Assurance.
* Cycle to work scheme.
* Voucher & discount hub.
* CSR Volunteer Day.
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