You will play a key role in the success of your store by collaborating with in-store colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. Your responsibilities include maximizing sales and market share of AkzoNobel products, carrying out customer deliveries, and supporting store operations.
Responsibilities:
1. Participate in engagement planning & monthly store meetings.
2. Ensure customers receive a warm welcome, informed conversations, and personalized proposals.
3. Use client service tools to ensure a consistent customer experience.
4. Support the store's monthly customer contact plan.
5. Follow merchandising plans to restock the shop floor.
6. Load the van & plan delivery routes.
7. Develop your skills and encourage colleagues to do so using training tools.
Requirements:
* Proven experience in customer service/retail roles.
* Valid driving license.
* Enjoys a collaborative working environment and supporting colleagues.
* Remains calm under pressure.
Desirable Skills:
* Excellent communication, customer service, and interpersonal skills.
* Well organized with an eye for detail.
* Enjoys ongoing coaching and career development.
About Us:
Since 1792, we've supplied innovative paints and coatings that help color people's lives and protect what matters most. Our brands, including Dulux, International, Sikkens, and Interpon, are trusted worldwide. With a presence in over 150 countries, we are committed to sustainable solutions and creating a better future.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 stores nationwide. We pride ourselves on doing things differently, supporting your success with a comprehensive benefits package and career progression opportunities. Recognized as a Top 100 Employer with 'Investors in People-Gold' accreditation, we serve decorating professionals and DIY enthusiasts across the UK.
Benefits:
* Competitive salary (depending on experience)
* 25 days holiday plus bank holidays
* Income protection
* Staff discount at Dulux Decorator Centre stores
* Employee Assistance Programme
* Employee Life Assurance
* Company pension
* Product discounts
* Flexible benefits scheme including Gymflex, retail card, dental cover, and more
We have been inventing the future for over two centuries and are looking for people like you to join our team. Apply online via the provided link. We support a healthy work-life balance and mental wellbeing, with flexible working options available.
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