Front Office Supervisor / Duty Manager
Location : The Queens Gate Hotel, SW7 5JA
Job Type : 4 days in and 4 days out, 08:15 AM- 20:45 PM
Department : Front Office
Start Date : Immediate Start Available
About Us:
Welcome to The Queens Gate Hotel, where excellence in guest experience meets warm hospitality. We are a well-established 4-star property known for our personalized service, attention to detail, and vibrant team culture. As we continue to grow, we are looking for a dynamic Duty Manager / Front Office Supervisor to join our Front Office team and help us deliver memorable stays for our guests.
Role Overview:
As a Duty Manager / Front Office Supervisor, you will play a key leadership role in the daily operations of the Front Office. You will ensure smooth guest check-in and check-out experiences, oversee team performance, and act as the Manager on Duty when required. Your excellent communication skills, ability to resolve issues quickly, and focus on guest satisfaction will set the tone for exceptional service.
Key Responsibilities:
Supervise front desk operations including check-ins, check-outs, reservations, and guest inquiries
Serve as the primary contact for guest concerns and handle complaints with professionalism and care by following the hotel standard and procedure.
Monitor and support the front office team to ensure high performance and customer satisfaction
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
Act as Manager on Duty when required and always ensure that the hotel safety and security is a priority.
Train and mentor junior staff, fostering a positive and service-oriented environment
Ensure compliance with hotel policies, procedures, and hotel standards
What Were Looking For:
Previous experience in a Front Office or Duty Manager role within a hotel environment
Strong leadership and decision-making abilities
Excellent interpersonal and communication skills
Proficiency with OPERA Cloud (preferable)
A passion for hospitality and commitment to delivering exceptional guest service
Flexibility to work shifts, including evenings, weekends, and Bank holidays.
What We Offer:
Competitive salary (£14.25 hourly) or (£29640 yearly)
Incentive programme
Staff meals and uniform provided
Uniform Laundry
Positive and supportive team environment
Employee discounts
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