THE OPPORTUNITY:Macildowie are currently recruiting for a German Speaking Customer Service Coordinator working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner. This is a permanent, full time position THE ROLE & YOUR RESPONSIBILITIES: To take incoming calls from customers via telephone, fax and email.To ensure orders and sample requests are processed immediately.To liaise with the Commercial Department with regard to out of stock items or 'specials'.To advise customers of any delays or problems and continue to keep them informed.To advise the Accounts Department and Sales Managers of any discrepancies on credit limits.To inform Team Leader of any issues affecting Customer Service.To maintain any paperwork/filing on a daily basis.To adhere to all general office procedures.To investigate all credits and returns fully and action where necessary.To report all quality failures by warehouse or external carriers promptly via the correct procedures.To keep up to date all information held on the country profiles for shared use.To produce export documentation where necessaryTo dispatch all sampling materials following new launches as instructed by the Sales Managers.To inform Sales Manager of any addition...