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Job Title: Service Transition Manager
Duration: 2 Months
Location: Hybrid - 3 days per week onsite at Bristol, Nottingham or Swansea
Clearance: Active SC Clearance required
Rate: £500 per day - PAYE via Umbrella only
Role Overview
An excellent opportunity to join a major account as a Service Transition Manager and be part of a developing Service Design and Introduction Team within the Service Integrator tower. The role involves introducing new projects to service aligned with the Service Design and Service Acceptance process.
The Service Transition Manager will collaborate with Service Designers, Service Introduction Managers, and SMEs to ensure project and service requirements are implemented in the production environment prior to go-live. This role offers a pathway into Service Introduction and Service Design, leveraging ITIL knowledge and experience.
Minimum Requirements
* Must be a Sole UK National with Active SC Security Clearance.
Key Responsibilities
* Manage tooling updates related to Service Offerings and Service Catalogue items.
* Coordinate knowledge transfer from Project Managers and SMEs for internal and external articles.
* Prepare and launch Virtual Agent conversations as per schedule.
* Create or update resolver/assignment groups reflecting teams and interaction methods.
* Conduct onboarding briefs with new suppliers to clarify expectations and processes.
* Define and create reporting requirements for the ELS period.
* Raise Go Live RFCs through the BAU Change Management Process.
* Transfer all Service Risks to the BAU Risk Management process in ServiceNow.
* Complete SV&T activities in line with Test Plans alongside SMEs.
Skills and Experience
* Strong knowledge of Service Management.
* ITIL V3 or V4 qualification preferred.
* Experience with ServiceNow and Service Validation & Testing or Service Management Acceptance testing is an advantage.
Additional Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industry: Staffing and Recruiting
This job posting is active. Apply now to be considered for this exciting opportunity.
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