Role: Interim Estates & Support Services Manager REF 374044 Contract Length: Until August 2027 Location: Quedgeley, Gloucester IR35: Inside Pay Rate to Intermediary: £450 per day Spinwell is recruiting for an Interim Estates & Support Services Manager for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE INTERIM ESTATES & SUPPORT SERVICES MANAGER Manage and plan the effective and consistent operation of the Service Desk, and specific project FM and Estates Project delivery, ensuring that service is prompt, effective and efficient. Implement a customer focused approach to the Service Desk advocating effective customer service within the team. Manage an effective fault reporting system to ensure earliest intervention and resolution, promoting the use of the service desk to internal and external stakeholders In collaboration with the procurement service (SWPPS) and the Facilities and Contracts Manager, develop key performance indicators and monitoring process for contractor and contract service delivery Manage and deliver the planned capital projects programme and associated budget, using defined project methodologies, reviewing completed project deliverables and lessons learned to measure success against time, cost and quality. Ensure that all Policies relevant to the function are up to date and compliant with current legislation, in consultation with the Force Health and Safety advisor as appropriate. Develop the financial plan for the Planned Programme and make expenditure recommendations to the Head of Department for sign off to achieve a ‘good value for money’ profile. Develop and maintain a cyclical process to ensure that contractors are vetted and in licence, liaising with the central vetting body as appropriate. Attend relevant Constabulary Strategic Boards as a core member or on behalf of the Head of Department as appropriate. Manage data management systems to support the review, monitoring, efficiency and effective management of the police estate/service desk, to meet statutory obligations, benchmarking, audit and compliance requirements. This includes the collation of utility consumption and cost data. Ensure procurement of goods or services are compliant with procurement legislation and financial regulations. Build strong relationships with Internal and External Stakeholders and contractors ensuring that client needs are met and the estate remains fit for purpose. Support the Head of Department in the design, development, implementation, and continuous improvement of the department. Systems administrator, and subject matter expert of the Estates 3i system, liaising with the software supplier as appropriate. Be responsible for developing and monitoring the BMS systems for use as a tool for early intervention of faults and rectification/task as appropriate. Developing building feasibility studies as required with the support of specialist contractors, making recommendations to The Head of Estates and Support Services on time and cost implications of implementing any changes. SKILLS/EXPERIENCE OF THE INTERIM ESTATES & SUPPORT SERVICES MANAGER 5 years experience of working at a manager level in public service managing teams and having financial accountability 10 years experience in a property or FM team Maths and English or equivalent A levels Vetted to National NPPV 2 Full level (If candidates not currently vetted, client will carry out vetting on successful candidate, employment offer being subject to successful vetting clearance) Delivering projects and working within a performance based environment, meeting statutory compliance requirements, KPIs and SLAs Significant experience of working with and analysis of spreadsheets and data analysis to deliver service improvements Managing multi stakeholder teams and requirements to achieve effective, quality outcomes Experience of working in a policy driven, data management environment Experience of managing risk, information and service compliance issues Working in a team based environment, collaboratively and individually Experience delivering high quality and consistent performance standards in client based service environment Experience of managing finances and budgets Proven and proactive problem solving experience, developing solutions and systems across a multi -disciplinary team Experience of developing data capture and ICT related systems Experience of developing strategies and plans, working at a strategic level Successful delivery of large projects or work programmes Experience of managing multi-disciplinary teams or groups Demonstrable and developed organisational and communication skills Experience of leading by example to promote best practice within the team and uphold the values of the Police staff Code of Conduct. Ability to work analytically and draw meaningful conclusions and practices from data Ability to make decisive, timey decisions working independently whilst accounting for risk and impact to the outcome Experience of writing detailed, comprehensive reports and design and delivery of presentations If you are an Interim Estates & Support Services Manager, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. 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