Overview
Customer Service - Personal Banker (9 months) role at NatWest. Join to apply for the Customer Service - Personal Banker (9 months) role at NatWest. This role is based in the United Kingdom and is part-time (29 hours) for a nine-month period.
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* Support to achieve a Foundation Certificate in Responsible Banking with full training
* This role is a part-time position, 29 hours per week for nine months
* This job does not meet Skilled Worker visa sponsorship requirements
What you’ll do
As the first point of contact in our branches, you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy to provide each customer with a seamless and positive experience.
* Having proactive conversations, understanding the needs of customers and helping them with their banking needs
* Completing general banking requests such as payments, balance enquiries and transfers
* Helping customers to understand the different ways they can bank with us and the range of services we can offer
* Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless customer experience
Skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career with a customer-centric approach. Strong communication skills are a must to explain product benefits and procedures clearly.
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and the determination to continuously improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting at £26,010, pro rata for the hours you work.
* A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
What else you need to know
Your working pattern
You’ll be flexible in terms of hours and typically work during branch opening hours between 9am and 5pm, Monday to Friday with rotational Saturdays and some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme with ongoing coaching and support, and you’ll study towards a recognised external qualification that opens further career opportunities.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Finance and Sales
* Industries: Banking
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