About the Role
We are seeking a Customer Experience Assistant to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path.
We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.
We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest. If you’ve applied for this role within the last three months, there’s no need to reapply, we truly appreciate your continued interest.
What You Will Do
1. Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
2. To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
3. Provide information and guidance to current and potential students on their journey from application to enrolment.
4. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
5. Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
6. Promote course specific curriculum programs and activities.
7. Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You
8. Relevant Customer Service qualification/training/experience.
9. Experience of working in a customer focused role/environment.
10. Good IT skills and knowledge of Microsoft Office/Google applications.
11. Knowledge of data protection and confidentiality requirements.
12. Good communication skills.
13. Good attention to detail and accuracy.
14. Problem Solving skills.
15. Literacy and Numeracy at Level 2 or above.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.
We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College’s values put students first and are at the heart of everything the college does.
We are committed to lifelong learning and investing in our staff. You’ll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.
Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references.