Our Role
Join us in our NEW STORE, opening in Petersfield in November 2025. You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit whilst maintaining the brand image. You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first point of contact in the absence of higher store management.
What you'll be doing
1. Supervise the team to optimise the customer experience as part of TWC multi-channel strategy.
2. Supervise the training, development, and motivation of staff to achieve the highest levels of customer service and performance.
3. Ensure that the team addresses all customer queries and complaints in a timely and efficient manner.
4. Maintain store presentation, including cleanliness, visual display, and merchandising, reflecting the brand standards.
5. Perform administrative procedures such as till transactions, cashing up, and staff discount purchases.
6. Hold keys to the store, manage opening and closing procedures, complete relevant checklists, and handle cash.
7. Drive sales on the shop floor in the absence of senior management, focusing on sales and customer service excellence.
Please read through the attached Job Description for more details.
What we offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
* 50% discount on our products
* 23 days holiday, rising to 25 during service
* A Volunteer Day with a charity of your choice
* A discretionary bonus scheme may be awarded annually in addition to a competitive salary
* Perkplace Benefits Platform offering discounts across wellbeing and lifestyle
* Automatic enrolment into the Group Personal Pension scheme
* Life assurance plan following successful probation
* Social events, including Christmas parties throughout the year
Our Commitment to Equality, Diversity, and Inclusion
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging. Our recruitment and selection processes are guided by our active Equality, Diversity, and Inclusion Policy. We invite you to join us on this journey.
Our Sustainability Commitment
We are dedicated to building a sustainable legacy that benefits people and our planet. We believe this commitment should be reflected in everything we do.
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