Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Racquets Coordinator to join our Club teams, to support in the management of our racquets programmes.
The Role
1. Coordinate a high-quality racquets programme, optimising court usage across private coaching, inclusive classes and member bookings
2. Deliver engaging racquets events, leagues, workshops and member experiences
3. Foster a positive, inclusive and welcoming racquets community
4. Collaborate with cross-functional teams to integrate racquets into wider club wellness initiatives
5. Monitor programme quality through class observations, app ratings and member feedback, implementing improvements where needed
6. Take responsibility for Safeguarding Children & Vulnerable Adults policy adherence, ensuring concerns are reported correctly
7. Coach members across relevant racquets disciplines
8. Develop working relationships with the Lawn Tennis Association and other professional associations
9. Liaise with the Junior Activities Supervisor, Swim Co-ordinator and other club departments to support junior racquets provision
10. Ensure all new members receive a racquets assessment and appropriate club rating as part of induction
11. Guarantee all lessons and classes are covered by qualified coaches and compliant with statutory guidelines
12. Supervise and inspire the racquets team to achieve exceptional standards in service, safety and brand delivery
13. Support the Racquets Manager in driving a commercially successful product, delivering strong KPIs
14. Recruit and retain high-performing racquets coaches
15. Facilitate team engagement through training and development sessions
16. Conduct regular quality assessments for coaches, with additional support where required
Experience
17. Recognised UK racquets accreditation (e.g. tennis/padel qualification as appropriate)
18. Proven experience developing and implementing successful racquets programmes
19. Experience coordinating self-employed coaches and ensuring industry compliance and health & safety standards
20. A track record of achieving commercial targets and delivering world-class experiences
21. Excellent people skills and a passion for coaching and developing others
22. Strong organisational, administrative and IT skills
23. Experience handling complaints professionally and efficiently
Our Perks
24. 30 days including bank holidays (pro-rated) annual leave plus a Celebration Day – and we want you take them
25. Access to The Peoples Pension, with our contributions at 3%
26. Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
27. We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
28. You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
29. Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
30. Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
31. We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
32. Access to ePoints, offering loads of online discounts to retailers.
33. Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.