Customs Operations Manager Location: Dover, Kent Salary: £50,000 - £60,000 basic (dependent on experience) contributory pension Hours: Monday to Friday, 09:00 - 17:30 The Opportunity An established and growing logistics and customs services organisation is seeking an experienced Customs Operations Manager to lead and develop its customs clearance function. This is a senior operational role offering real influence over team performance, operational efficiency, and commercial growth. You will manage a skilled team, oversee day-to-day customs operations, and play a key role in driving process improvements, compliance, and business development within a fast-paced environment. Key Responsibilities Lead, mentor and motivate a team of customs clearance professionals Oversee daily customs operations with a hands-on approach Manage operational performance and drive efficiency improvements Take responsibility for Profit and Loss within the function Identify and implement process and service improvements Manage key client accounts and stakeholder relationships Support business development across existing and new clients Prepare and calculate quotations Ensure regulatory and compliance standards are maintained Contribute to facilities and operational management Participate in regular management and operational meetings Experience and Skills Required Minimum 10 years experience in customs clearance Proven people management experience Excellent verbal and written communication skills Strong organisational and problem-solving abilities Good IT skills (Microsoft Office suite) Personal Attributes Confident and professional communicator Positive, proactive and commercially minded Customer-focused with a strong work ethic High attention to detail Calm and effective under pressure Working Environment Modern office environment Opportunity to join a stable, financially credible organisation with ambitious growth plans WR Logistics are the 1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy.