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One Stop - Customer Service Assistant, Chester
Client:
One Stop
Location:
Chester, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
c35e7ad0329f
Job Views:
3
Posted:
08.05.2025
Expiry Date:
22.06.2025
Job Description:
One Stop • Garden Lane Chester • Apply by 11-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and excellent service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety in all tasks based on received training.
* Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shift start and end for accurate payment.
* Following security procedures and wearing safety equipment to ensure safety.
* Following the ‘think 25’ policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally managing shifts in the absence of supervisors.
* Adhering to all training to keep safety and legal standards.
If this store has a Post Office Local, your duties will include daily operations of the post office, requiring passing a financial and criminal background check. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and additional services like Post Office, cash machines, and more. We are a subsidiary of Tesco, operating independently with support from three distribution centers.
Please Note
We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, pension schemes, and flexible working options. Terms and conditions apply.
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