PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester LE3 8RB
Worker Category: Hybrid Worker
Salary: £28,605 to £39,165 per annum (pro-rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 20th September 2025
Interview Date(s): To be confirmed
As an Application Design and Configuration Expert (ADCE) in the IT AMG Service Provision Team, you will work with a team of IT professionals supporting a wide range of business applications and technologies. Working with colleagues in IT teams and business representatives, you will ensure that our integrated applications remain available across supported platforms while being maintained in line with business requirements.
About the Role
In the position of ADCE, your role will include the following responsibilities:
You will assist in the management and resolution of incidents, and resolve a range of calls, including support and development requests, system configuration and the provision of management reporting
1. Engage with suppliers, business leads, business partners, Enterprise Architects, TDG and other stakeholders to support and develop key applications
2. Escalate calls to suppliers and partners, and take ownership of the calls to manage the resolution
3. You will work closely with Lead Senior Technical Specialists to develop, maintain and support improvements in a wide range of business applications and technologies
4. Coordinate and plan testing resource availability
5. You will also act as an escalation point for complex support queries from the wider team
6. You will specifically work to mitigate single points of failure and promote best practice, customer communication and product knowledge
7. Line management of Assistant Technical Specialists and Apprentices
8. Plan and manage the work of Assistant Technical Specialists and Apprentices
9. Ensure support documentation is maintained and up to date, including CMDB, Wiki, Marval solutions and KATS (Knowledge) records
About You
To apply for this post, you must have:
10. Proven significant ICT experience in a large ICT environment
11. Experience working with both technical and professional staff
12. Experience in delivering complex business processes and configuring business applications
13. Ownership of application configuration issues
14. Detailed knowledge of the use of at least one of the following applications – Mosaic, Synergy, IAS (LAS and ContrOCC) and Anywhere365
15. Good analytical and problem-solving skills
16. Able to demonstrate a flexible, innovative and positive approach
Full Job Description available here:
You must also understand and commit to equal opportunities and be able to apply this to all situations.
In addition, we expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process.
Interested in Flexible Working?
We are keen to support employees in balancing their working lives with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances while still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style that determines where it can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories on the page on our career site.
For more information or an informal discussion, please contact:
Enter name and job title – James Blanchard – Senior Technical Specialist
Telephone:0116 305 4157
Email:
section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre:
By applying for this post, you agree to our