Customer Service Office Supervisor FMCG
Bradford
£30,000 - £33,000
OFFICE BASED
37.5 HRS
20 DAYS HOLS PLUS BANKS
My client, a Global Distribution specialist, is seeking an Office Supervisor, with the ability to manage a small team of 4 covering customer support, supply chain and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers.
You will be a versatile, adaptable Office Supervisor, experienced working within a similar position developing customer service and sales within a distribution, office retail, manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching.
Key Responsibilities:
· Oversee the fulfilment of all customer orders within the business
· Ensure the team are maximising revenue from existing customer accounts
· Identify opportunities and methods that the team can use to initiate communications with customers for sales order development
· Hands-on customer support and management of the team workflow.
· Manage team one2ones and staff records.
· Implement efficiencies with processes
· Manage key customer accounts
· Sales reporting for management
Ideally, I will need you to have recently managed a similar team for a minimum of 2 years minimum.
Key areas of the role which may be of interest –
Ø Providing leadership and direction whilst objectively measuring and managing the performance of individuals - including motivating the team during periods of high demand, rewarding good service and the timely management of under-performance
Ø Managing the demands of different teams and identifying the best resource for tasks
Ø Handling challenging customers relationships to a positive outcom
I look forward to hearing from you, thank you for taking the time to apply.
Lisa
FARR Associates
Recruitment Specialist