Job overview
The pharmacy department at Lancashire Teaching Hospitals NHS Foundation Trust is delighted to be able to offer a vacancy for the position of a Band 4 Pharmacy Information Analyst.
As a department, it is an innovative and exciting place to work. We continuously work to enhance our services and the roles of the pharmacy team.
This role will provide a great opportunity to enhance your knowledge and experience of working within a hospital pharmacy, supporting all members of the department, including both clinical and non-clinical staff, with the specialist skills that you will develop. You should be enthusiastic, highly motivated and hardworking.
The trust is committed to allowing our colleagues to work flexibly in how and where you work where we are able. We can support agile working where you can work in a combination of on-site and remotely, and if successful you should talk to your manager about your individual arrangements. There would be an expectation for colleagues to return to their base of work when required.
Main duties of the job
To support with the compilation of the monthly data set for billing commissioners for High Cost Drugs, and to process any commissioner challenges.
To produce a suite of regular and ad-hoc reports from the EMIS pharmacy system using tools such as SQL, SSRS and Excel for dissemination throughout the Trust and to external customers.
To work collaboratively with Trust Pharmacy, Business Intelligence and Finance departments.
To prepare, analyse and present reports and information on financial drug data and usage within the agreed timescales.
To provide advice and guidance on reports or analysis to clinical and operational pharmacy staff, supporting them to ensure timely delivery of data.
To assist with training and supporting other staff with respect to information analysis.
To deputise for and provide daily assistance to the Pharmacy Senior Information Analyst as required.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
COMMUNICATION
ROLE DUTIES
Communicate complex statistical data to other information professionals and to non-information professionals ensuring that the messages are clearly understood. This could include patient identifiable data.
Communicates all relevant information and advice to the Trust Pharmacy, Business Intelligence and Finance teams; and to external/third party organisations as required.
Communicates in a professional and timely manner.
Maintains confidentiality at all times and communicates in line with relevant legislation, policies and procedures.
MEASURABLE OUTCOMES
·Reports effectively in written, verbal or electronic format as required.
·Establishes effective working relationships with key personnel in the Pharmacy, Business Intelligence and Finance teams.
·Attends internal and external meetings as required by the role, providing information, advice and support where requested.
·Liaises with relevant individuals to ensure that any data is collected in an accurate and timely manner.
·Approachable and helpful and communicates effectively in a professional and timely manner.
·Takes personal responsibility to read minutes/Team Brief/Trust Bulletins and other relevant information and encourages this within the entire team.
SERVICE PLANNING AND DELIVERY
ROLE DUTIES
Understand and interpret complex information and analytical requirements, assess the purpose for which outputs are required and support, develop and deliver appropriate solutions using various query tools and languages.
Support decision making through discussion and interpretation of information requests, data extraction and the processing and production of reports which may be complex, business critical and/or confidential
Interpret information, highlighting trends and/or inconsistencies and undertake ad-hoc data analysis to investigate any issues highlighted.
Develop, maintain and utilise an understanding of NHS datasets and the use of information across the NHS.
Provide analysis support to enable Trust to respond to medicines related Freedom of Information requests
Provide analysis support to enable Trust compliance with any medicines related requirements
MEASURABLE OUTCOMES
·All deadlines for information provision are met by planning and organising work with senior information analyst in response to continually changing priorities.
·NHS data standards and data requirements to support report development are understood.
·Medicines related Freedom of Information requests are responded to in a timely manner.
·Medicines related reporting targets are met and financial benefits achieved
TEAM WORKING AND LEADERSHIP
ROLE DUTIES
Maintain an up to date knowledge of legislation and local and Trust policies.
Promotes Equality and Diversity within the service.
Actively participates in the appraisal and personal development planning process.
Act as a role model, presenting a positive image of self, team and the organisation.
Develop positive relationships with internal and external key personnel.
MEASURABLE OUTCOMES
·Provides advice and support as required, and gives feedback in a manner likely to maintain and improve performance.
·Complies fully with the Trust Dress Code Policy and ensures staff compliance.
·All patients, visitors, staff and students are welcomed in a manner which promotes a positive image of self, the department and the pharmacy team.
·Treats everyone with dignity and respect.
·Behaves in line with Trust Values. Takes account of own behaviour and the impact or effect on others.
·Acts in accordance with current legislation, policies, procedures and good practice relating to equality & diversity.
·Takes action to address behaviour that undermines equality and diversity.
·Works closely with other pharmacy staff to develop an integrated pharmacy service.
·Fulfils own commitments to other team members within the agreed timescales and priorities.
·Contributes suggestions or ideas to benefit team members and improve team working.
LEARNING AND DEVELOPMENT
ROLE DUTIES
Become proficient in the use of Qlikview to analyse and present data.
Support with the delivery of training on information analysis to pharmacy staff.
Support learning and development in line with local, and national policies and legislation.
Maintain and develop own professional competence and seek to extend the scope of personal knowledge and skills within scope of role.
MEASURABLE OUTCOMES
·Actively promotes the workplace as a learning environment encouraging everyone to learn from each other and from external good practice.
·Alerts managers to resource issues which affect learning, development and performance.
·Undertakes identified learning and development, as agreed with manager, attending meetings, courses and conferences necessary for personal and departmental development.
·Completes any mandatory training required by the Trust.
·Responsible for own personal development.
QUALITY AND GOVERNANCE
ROLE DUTIES
Review and maintain Standard Operating Procedures and Policies for specialist area of work.
Comply with current legislation, good practice, organisational and professional codes of practice and codes of practice and ethical standards.
Contribute to the formal handling and investigating of complaints, error reports, accident/incident reports and monitor for preventative and/or corrective action and improvement.
Undertake audits as relevant to the department.
Proactively manage risk and maintain safety, conforming to health, safety and security legislation, policies, procedures and guidelines.
MEASURABLE OUTCOMES
·Ensures all documentation is complete, legible and accurate.
·Works to in house procedures to ensure that a safe and efficient service is maintained.
·Conforms to health, safety and security legislation, policies and procedures. .
·Reports and /or records all safety incidents and errors as per Trust policy, ensuring appropriate actions are taken to minimise risk.
·Participates in data collection and collation of pharmacy department Key Performance Indicators (KPIs) and audits.
·All use of Information Technology and sharing of patient information is appropriate and in line with Information Governance.
·Monitors, maintains and takes action regarding the cleanliness of the pharmacy department.
·Complies with Trust Dress, Infection Control and Hand Hygiene Policies.
SERVICE IMPROVEMENT
ROLE DUTIES
Work with the Trust Pharmacy, Business Intelligence and Finance teams to maintain and update systems for data analysis.
To implement new processes and enhancements to existing information collection and reporting processes to meet the changing needs of internal and external information users
Contribute to the delivery of the pharmacy department Single Improvement Plan and other developments.
To continually look for ways to improve services within the Trust.
Be actively involved in audit and data review to monitor service performance and develop current systems and practice.
MEASURABLE OUTCOMES
·Makes constructive suggestions as to how the services can be developed and improved, and supports the implementation of new services and processes.
·Enables and encourages others to offer suggestions, ideas and views for improving services.
·Contributes to the departmental service planning process.
·Collects, collates and records data to demonstrate performance against Key Performance Indicators. Interprets statistics and information, prepares monthly activity reports where appropriate and uses relevant data to aid service planning.
FINANCIAL MANAGEMENT
ROLE DUTIES
Analyse drug expenditure information to identify saving and ensure correct reimbursement from commissioners.
Work with the BI and finance teams to ensure the minimum dataset for high cost drugs is accurate and complete.
Process commissioner drugs challenges.
To provide data analysis support to help deliver the pharmacy Financial Improvement Plan
MEASURABLE OUTCOMES
·Prepares and analyses reports on medicines financial data and drug usage to allow appropriate recharging to and reimbursement from commissioners.
·Monitors and trends expenditure of all High Cost Drugs, undertakes investigation of any abnormal or unexpected trends and applies appropriate actions.
·Commissioner drugs challenges are kept to a minimum.
·Contributes to departmental strategies to reduce expenditure and manage service.
Person specification
Qualifications & Education
Essential criteria
1. GCSE grade C or above in English and Maths (or equivalent)
2. Maths or IT related A level or BTEC qualification or proven experience through practice with detailed evidence of working at this level
3. Evidence of continuous professional development.
Desirable criteria
4. Both Pharmacy and IT qualifications.
Knowledge & Experience
Essential criteria
5. Experience working within an Information or analysis role
6. Experience of deriving key messages from complex information and large data sets and presenting in a user friendly format.
7. Experience of working as part of a multidisciplinary team
8. Experience of analysing large datasets using MS Excel, SQL or similar software
9. Knowledge of laws and principles relating to information security and confidentiality
Desirable criteria
10. Knowledge and understanding of NHS contracting/ commissioning.
11. Knowledge and understanding of the commissioning of High Cost Drugs.
12. Experience in a NHS acute hospital setting.
13. Experience in the use of Pharmacy IT Systems