Parts Advisor Hatfields Jaguar Land Rover Liverpool Permanent, Full Time – 42.5 hours per week Monday – Friday between 8:00am – 6:00pm Salary: £13.85 per hour (£30,608 per annum) Plus £2,400 bonus opportunity per annum Why Join Hatfields? Company Car Monthly bonus opportunity 33 days holiday (including Bank Holidays) Your birthday off – if it falls on a working day! Ability to buy or sell 2 holiday days Paid day off to volunteer Enhanced maternity, paternity and shared parental leave Contributory workplace pension scheme Structured career progression opportunities Car salary sacrifice scheme Access to exclusive discounts on retailers, restaurants, holidays and more Cycle to work scheme Employee and store discounts On-site parking Internal referral programme Employee Assistance Programme (EAP) Life insurance Eye care vouchers About the Role… As a Parts Advisor, you will play a key role in ensuring our customers and internal departments receive the right parts, at the right time, with outstanding service. You will work closely with the Service Department and wider dealership team to deliver an efficient and professional parts operation that supports both customer satisfaction and business performance. Your responsibilities will include: Offering all required parts and additional accessories to customers to maximise satisfaction Working closely with the Service Department to ensure the best possible customer outcomes Taking orders in person, over the phone and via email Identifying sales opportunities and reporting issues to the Parts Manager Ensuring accurate stock control and stock movement Issuing stock in line with company payment and exchange policies Assisting dealership staff with parts identification Sourcing additional parts externally when required and using computer systems to locate parts Ensuring all credits are authorised and delivery shortages are claimed Supporting marketing activities when required Building and maintaining strong working relationships across the dealership About You… We are looking for a motivated and organised individual with a passion for customer service and teamwork. You will demonstrate: A good understanding of basic vehicle layout, function and parts location Excellent accuracy and attention to detail Strong customer service and communication skills The ability to work efficiently in a fast-paced environment Previous experience in a parts or automotive environment is essential. You must also hold a full UK driving licence and be able to pass a satisfactory DBS check. If you are looking to build your career within a prestigious automotive brand and be part of a supportive, professional team, we would love to hear from you. Apply today and join Hatfields Jaguar Land Rover Liverpool