Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults.
We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably a background in social care. The role will involve excellent verbal and written communication, high level IT skill, and working within a busy and diverse Quality Team to support the Customer Experience Manager with complex complaints and customer feedback.
Responsibilities
The Customer Experience Officer will support all aspects of managing complaints, including recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes. The role will also involve learning from compliments and making recommendations to improve practice based on positive feedback.
Qualifications
Experience in customer care and a background in social care; excellent verbal and written communication skills; high proficiency with IT; ability to work independently and within a team; proactive and caring attitude.
This post will not be open to sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Equal Opportunity
We are passionate, inclusive, and anti‑racist – Stonewall Diversity Champion, Disability Confident Employer.
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