We have an exciting opportunityfor a Admin/Results/Prescription Clerk to join our team. This is a busy Practice andyou will be very involved in patient care, from organising appointments, discussingresults, working closely with our clinical triage team, assisting on front ofhouse, dealing with queries, organising paperwork for the clinical team,ringing patients to book in to specialist clinics, handling the movement ofpatient records, processing results, processing prescriptions, diarising callbacks, answering the dedicated results phone line & dealing with day to dayenquiries for both Results & Prescriptions. However, flexibility isessential as you will also be expected to cover for holidays and sickness. Payrate is competitive and you will receive 6 weeks holiday plus bank holiday (prorata). Previous experience in General Practice or another busy Health careenvironment is essential.
Main duties of the job
Making appointments for patients following results tasks
Communicate with patients about results & prescriptions.
Deal with online services such as Patchs, Emails and GP Billing
Handling queries and requests regarding prescriptions
Lease with the Care home teams & in house pharmacists.
Ensure outstanding queries are dealt with efficiently and in a timelymanner.
About us
Northgate Surgery is alarge doctors practice in Pontefract with 16065 patients. The practice isdynamic and innovative in the way it is run. We like to work at the forefrontof change. We are heavily involved in our Primary Care network and work closelywith the other Practices. Northgate surgery is a training practice with a widevariety of different students. Benefits package includes competitive salary,NHS pension and 6 weeks holiday.
Job responsibilities
Complete requests for prescriptions in a timely mannerto allow them to be available to the patient within the 48 hour window,Establish constructive working relationshipswith the pharmacies and patients,Ensure that essential information is passed onto patients as instructed by Doctors,Check dates before issuing prescriptions andalert Doctors to overdue and imminent medication reviews,Enter and maintain computer records of drugsissued to patients,Provide clerical support to the Prescribing Leadfor specific prescribing targets,Ensure medication changes are entered accuratelyand are up to date following consultation with GP or hospital referral,Observe health and safety guidelines at alltimes &Any other reasonable duties that may be requiredfrom time-to-time.
Results Clerk
Ensure telephone enquiries are dealt with in acourteous and timely manner and assist patients who are having problems withtheir results.Assist patients with results queries on the telephone,Relay accurate information regarding results of clinicaltests/investigation to patients,Maintain a computerised record of investigations,tests requested and results received from the hospital,Manage cervical cytology results and Prostate cancertest results.Organise and maintain the diary for Pre diabetes and DMARDSresults, ensuring patients are booked in for their investigative tests in atimely manner.Participate in providing holiday/sickness cover for othermembers of the admin team.Scanning patient notes onto the clinical system,Observe health and safety guidelines at all times &Any other reasonable duties that may be required fromtime-to-time.
Person Specification
Experience
* Experience of working within General Practice or a busy Health care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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