Overview
Your purpose will be to engage with members to ensure they receive a world‑class member experience on every visit to JD Gyms. This means upholding the highest standards of cleanliness, gym‑floor member interaction, leading gym inductions and teaching engaging group exercise classes.
Responsibilities
* Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.
* Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.
* Deliver engaging group exercise classes.
* Deliver engaging and informative member inductions.
* Support prospective members with joining JD Gyms as required.
* Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record‑keeping procedures.
* Provide ad hoc support to members as required or observed.
* Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.
* Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.
* Monitor our service delivery through our performance and member feedback.
* Ensure you operate and are compliant in a safe and legal manner at all times whilst working for JD Gyms.
* Strong management and consideration of energy / environmental issues and waste management.
* Analysis and presentation of key data to support new ideas/ initiatives / proposed developments.
Skills and Experience
* Has a passion for fitness, health, wellbeing and helping people.
* Representative of, and embodies, the JD Gyms brand standards and values.
* Enthusiastic and open to learning.
* Able to flex their style to differing personalities.
* Is resilient and welcomes feedback.
* Understands and can articulate the importance of a great member experience.
* Is flexible in approach to hours worked.
* Loves to be part of a team that works hard for each other, our members and our local communities.
* Level 3 (EQF Level 4) Personal Trainer qualified.
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