Service Lead (Technical Service Delivery / Telecoms / SaaS)
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team. This is a hands‑on role focused on managing in‑life service delivery for key customers, while also contributing to the development of service frameworks and supporting next‑generation (SaaS‑based) offerings.
Key Responsibilities
* Own and manage customer service delivery, ensuring SLAs and service commitments are met
* Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
* Collaborate with internal technical teams to resolve issues and maintain service quality
* Support the development and continuous improvement of service frameworks and processes
* Assist with onboarding new services and customers into support
Experience Required
* Proven background in technical service delivery within telecoms, networking, or a hi‑tech environment
* Experience managing SaaS or managed services in a B2B setting
* Strong understanding of service management frameworks (e.g. ITIL)
* Excellent stakeholder and customer engagement skills
Desirable
* Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
* Experience across the full service lifecycle, from onboarding to in‑life support
This is a great opportunity to join a forward‑thinking organisation delivering critical communication solutions, with strong career growth potential.
For more information or a confidential discussion, please get in touch.
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