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Hatfield, United Kingdom
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Job Reference:
0cde5e876e5a
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Vacancy NameMerchandise Planning AssistantVacancy NoVN1009Job TypePermanentLocationHatfieldJob Details
Merchandise Planning Assistant
Contract type: Permanent
Location: Hatfield( Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Entry Level
Application closing date: Friday 15th August 2025
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
The Merchandise Assistant will provide admin support to the Merchandise Planners and Merchandise Planning Manager. The Merchandise Planning team are responsible for optimising stock across the Ocado range. The Merchandise Assistant supports the team of Merchandise planners by actively managing and maintaining data. This enables accurate forecasting and ordering stock as well as the prompt and precise payment of supplier invoices.
Team Structure
Senior Merchandise Planning Manager
Merchandise Planning Manager
Merchandise Planner (L1/2/3)
Merchandise Planning Assistant
What you’ll do
1. Invoice Matching for a defined set of suppliers
2. Delivery Conformance Monitoring - Communicating with suppliers by email and phone about short deliveries and failed deliveries.
3. Identifying the impact of consistent shorts / failed deliveries on Sales Weighted Availability KPI and flag issues to Merchandise Planner / Merchandise Planning Manager
4. Supplier ‘out of stock’ Management - Availability Tracking and managing non-orderable products through communicating with suppliers and managing availability statuses
5. Updating supplier delivery schedules
6. Maintaining product information such as descriptions, product life, barcodes etc.
7. Undertaking periodic data checks, such as costs, VAT, product life etc.
8. Setting up new suppliers and liaising with other departments on supplier setup
9. Relisting and delisting existing lines
10. Loading clearance promotions
11. Organising purge and stock transfers with GMDC Ops
12. Running regular reports, circulating results and taking consequent actions
13. Liaising with warehouse operations teams resolving supplier non-conformance issues and dealing with supplier returns
14. Ad hoc support as required by Merchandise Planners and Merchandise Planning Managers
Who you are
15. Previous Experience in an administrative role
16. Experience in a Retail background
17. Good IT skills with experience using Microsoft Office in particular, Excel
18. Communication - Good written and verbal communication skills
19. Attention to detail - Focus on accuracy and detail
20. Ability and aptitude - Ability to pick up tasks and to quickly learn bespoke IT systems
21. Time management - Good time management with the ability to work independently
22. Team working - Proactive and collaborative approach to work with fellow Merchandise
23. Planning Administrators and the wider Merchandise Planning team
24. Flexible and adaptable - Willingness to get involved when needed in tasks outside of their normal remit
What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process - one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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