Reporting into the Head of IT, you'll be responsible for the delivery of 3rd Line support of IT Infrastructure. The primary purpose of your role will be to own the planning, design, implementation, operation and support of the company’s technology infrastructure to meet or exceed agreed availability and performance targets within approved capital and operational expenditure budgets.
Leading an in‑house team and third parties across architecture, security, engineering, delivery and support, you will have accountability for all infrastructure services including network and telephony, storage, hosting and server infrastructure (on‑premise and cloud), infrastructure applications and end‑user computing.
What you’ll be doing
* Defining, agreeing with the Head Of IT and then owning an infrastructure strategy which is aligned with the wider IT and business strategies.
* Managing internal and third party resources as required to plan, design, build and run the enterprise IT infrastructure.
* Owning and validating the architectural roadmap for infrastructure services, ensuring all solutions provide the required level of availability, performance and security.
* Overseeing the delivery of the infrastructure initiatives plan, ensuring all infrastructure projects are delivered within the pre‑agreed parameters of time, cost, scope, risk, quality and benefits.
* Ensuring all infrastructure services are managed and supported according to industry/vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs.
* Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes.
* Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions.
* Proactively seeking service improvements in the areas of reliability, performance, availability, security, supportability or cost.
* Overseeing the effective transition of new or updated infrastructure services ensuring operational readiness criteria are identified and achieved.
* Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing.
* Leading, motivating, developing and managing the performance of the Infrastructure team to develop a high calibre team with the skills and capabilities needed to deliver the required results. This includes coaching team members, succession planning, and fostering a culture of continuous improvement.
* Managing all third party supplier contracts for infrastructure services, ensuring agreements are in place and aligned to business requirements.
* Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics)
What we’ll expect from you
* Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses.
* Previous experience working in mixed on‑premise/cloud environments particularly Nutanix and Azure ecosystems.
* Extensive experience of managing network and telephony (WAN, LAN, Wi‑Fi, Voice), hosting and server infrastructure, infrastructure applications and end‑user devices (desktops/laptops, mobile/tablets, peripherals).
Technologies required
* Office 365 – ongoing management
* Nutanix
* Security (ACL, Firewall, PCI, GDPR, GDP)
* Storage, iSCSI (HP, Tegile, Nutanix)
* System Centre
* Database Management
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Information Technology
* Staffing and Recruiting
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