Customer Service Coordinator - Logistics
Location: Redditch B98
Hours: 24 hours per week | Wednesday - Friday | 7:00am - 3:30pm
Contract: Permanent
We are seeking a detail-oriented and proactive Customer Service Coordinator to join our logistics team. This is a key role in ensuring high levels of customer service and operational efficiency across the movement of goods and related administrative processes.
The successful candidate will be responsible for managing customer orders, liaising with carriers and subcontractors, and maintaining accurate data across systems and spreadsheets. You will act as the main point of contact for customers and internal teams, ensuring jobs are tracked efficiently, communications are clear, and operational processes are completed to a high standard. The role requires someone highly organised, data-driven, and able to remain focused under pressure, with a positive, can-do attitude.
Key Responsibilities
Delivering exemplary customer service at all times
Loading and managing customer orders onto internal systems
Maintaining spreadsheets to support customer service and operational tracking
Building and maintaining strong relationships with carriers and customers
Communicating effectively with subcontractors regarding shipments
Keeping customers updated on the progress of jobs
Closing out job files, obtaining PODs and purchase orders, and scanning documents onto the system
Ensuring clear and accurate communication with the warehouse regarding returns and outgoing loads
Completing jobs in the system and checking prior to invoicing
Filing paperwork accurately and in a timely manner
Liaising with Operations, Accounts, and Warehouse teams
Escalating issues related to customer, company, or system requirements as appropriate
Maintaining system data and integrity
Handling invoice queries, customer complaints, and potential claims
Updating operational logs and handling other administrative queries as required
Efficient and accurate communication with customers and colleagues
Timely and accurate data input and system updates
Understanding and meeting customer requirements
Effective escalation of issues
Accurate and timely completion of jobs and files
Maintaining system housekeeping and operational integrity
Working Conditions
May involve occasional travel to customer or supplier sites
Health, Safety and Environmental Responsibilities
Adhere to company Health & Safety policies
Ensure colleagues and contractors follow company H&S standards
Qualifications & Competencies
Job Skills
Excellent organisation and administrative skills
Customer-focused with proven experience
Strong written and oral communication skills
Data-driven, with attention to detail
Knowledge of the transport and freight forwarding industry is an advantage
Customer service and administration experience
Previous exposure to logistics operations preferred
Good listener with the ability to resolve issues
Self-managing, organised, and detail-oriented
Ability to multitask, prioritise and remain focused under pressure
Flexible and a team player
Confident with good time management
Adaptable to change
Knowledge of a second European language is an advantage
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