Keavil House is a prestigious 4-star hotel nestled in the heart of Dunfirmline, renowned for our exceptional guest service, elegant accommodations, and vibrant hospitality culture. As we continue to grow, were seeking a dynamic and experienced Reception Manager to lead our front-of-house team and elevate the guest experience.
Key Responsibilities
Lead and inspire the reception team to deliver outstanding service
Oversee daily front desk operations including check-in/check-out procedures
Handle guest inquiries, complaints, and special requests with professionalism
Manage staff rotas, training, and performance reviews
Collaborate with other departments to ensure seamless service delivery
Maintain accurate records using hotel management systems.
Uphold brand standards and ensure compliance with health & safety policies
About You
Proven experience in a front office or reception management role within a 4-star hotel
Strong leadership and communication skills
Passionate about hospitality and guest satisfaction
Proficient in hotel software and Microsoft Office
Calm under pressure and solution-oriented
Flexible availability including weekends and holidays
What We Offer
Competitive salary
Career development opportunities within a growing hotel group
Staff discounts on accommodation, dining, and spa treatments
If you think this job is for you, apply today.
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