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To take principal responsibility for the management and operation of the client’s customer networks. To provide network design, consultancy, and operational support to all areas of the business.
Key Responsibilities:
1. Day-to-day operations management of network-related incidents and service requests.
2. Resolution or escalation of incidents and service requests within Service Level Agreements (SLA).
3. Management of network change communications and procedures within the change control framework.
4. Monitor and report on network health using management tools including Solarwinds Network Performance Manager.
5. Perform daily network health checks, identify, and rectify potential issues promptly.
6. Install and commission network infrastructure platforms including switches, routers, firewalls, and load balancers.
7. Provide expertise in the development, design, and deployment of Wi-Fi and mobile (3G/4G) communications solutions for enterprise and customer engineering projects.
8. Administer network protocols and technologies including MPLS, BGP, OSPF, IPSEC, PVST, LCP.
9. Create and maintain accurate, clear, and comprehensive network documentation.
10. Assist in recommending new network equipment to meet project requirements.
11. Collaborate with other business areas to provide solutions and support for projects and variation orders.
12. Take responsibility for customer project deliverables.
13. Mentor and assist the development of less experienced team members.
14. Provide 3rd line support, including out-of-hours support in critical incidents and participate in on-call support.
15. Perform other duties as negotiated to meet organizational needs.
16. Ensure application availability, performance, scalability, and security using traffic management, delivery, acceleration techniques, WAN optimization, caching, and QoS methods.
Qualifications and Experience:
* Current Cisco Certified Network Professional qualification or equivalent.
* Full driving license and own car for travel to data centers and sites.
* Foundation in ITIL.
* University degree in a numerate subject (Computer Science, Mathematics, or Engineering).
Skills and Experience:
* Proven experience in designing, installing, commissioning, and supporting large, complex multi-site voice and data LAN/WAN networks based on Cisco products.
* In-depth knowledge of network infrastructure design, routing, switching, advanced IP addressing, and dynamic routing protocols.
* Experience with MPLS, secure routing solutions, unified communications, load balancing, traffic management, QoS, wireless, and mobile communications.
* Experience supporting remote access and legacy dial-up technologies.
* Understanding of secure network concepts, including access control, next-generation firewalls, intrusion prevention, encryption (IPSEC, SSL, PKI), security event management, and proxies.
* Excellent troubleshooting and problem diagnosis skills.
* Experience with FCOE solutions, Storage Area Networks, and Data Centre Management principles.
Essential and Desirable Skills:
* Cisco Branch and Edge Routers.
* Cisco Data Centre, SAN fabric, and Campus LAN Switches, including Nexus 5-7K.
* Cisco adaptive security and IDP appliances.
* F5 load balancers.
* Web application or next-generation firewalls (Barracuda, Palo Alto, or similar).
* Networking technologies such as Ethernet, MPLS, DSL, leased lines, ISDN.
* Network services including DHCP, Dynamic DNS/BIND, SNMPv3, ACS, RADIUS/TACACS+.
* Fibre deployment standards (DWDM).
* Network management tools like Cisco-Works LMS, Solarwinds Orion, NetFlow, probes, packet sniffers, and cable analyzers.
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