Independence and Wellbeing Advisor (Customer Service Advisor) Pay: £13.05 per hr, 37 hours per week, Mon-Fri Location: Office based only in Ipswich IP1- no hybrid work. Length: 10 months until end of March 2026 Are you looking to start a career in Social Work? Are you a passionate, motivated, resilient individual who would like a role that really makes a difference? Do you possess excellent customer service? This is an exciting opportunity for everyone wanting to gain experience within Social Care - you will be able to develop knowledge and support your local community. We are sourcing for Independence and Wellbeing Advisors to join a large team of qualified professionals who will support and enable Suffolk County Council Customer First to fulfil its statutory duties to vulnerable adults, children and families. As an Independence and Wellbeing Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People's services and Mental Health referrals. This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity. Some contacts will be from vulnerable individuals, so successful candidates will be required to have the following attributes: Strong attention to detail Exceptional customer service Th...