Main Purpose:The Operations Manager is responsible for managing the day-to-day operational functions of the organisation, ensuring the efficient, safe, and compliant management of facilities, resources, and services. The role will be responsible for health and safety compliance, procurement, contract management, asset and building management and domestic services, ensuring all operational areas support the organisation’s strategic and service delivery objectives.The role oversees operational processes, ensuring efficiency and quality whilst managing resources and teams across multiple functions to meet business objectives.
Responsibilities
* Operational Planning and Efficiency:
* To work closely with the Chief Operating Officer contributing to the development of health and safety strategy and related policy.
* Manage, develop and supervise direct report staff, including IT, facilities and administration.
* Implement Business continuity plan, including exercise / test management.
* Managing daily operations to ensure efficiency throughout the organisation with timely support to other departments.
* Responsible for policy maintenance across several operational areas review, update and disseminate as required.
* Manage PRRT mandatory electronic training (E-Learning).
* Procurement and Contract Management:
* Manage procurement processes, ensuring value for money, transparency, and compliance with relevant regulations.
* Prepare procurement documentation including Business Cases and tender specifications etc in line with DoJ requirements.
* Negotiate, monitor, and review contracts and service level agreements (SLAs) with suppliers and contractors.
* Maintain strong supplier relationships to ensure quality service and delivery with timely resolution of issues.
* Collaborate with internal departments to forecast demand and determine procurement needs.
* Conduct regular audits of procurement activities to ensure compliance with legal and organisational standards.
* Manage the providers for maintenance, repair and security of buildings and organisational assets.
* Develop and deliver a planned preventative maintenance schedule.
* Maintain an accurate asset register and ensure asset lifecycle planning.
* Coordinate refurbishments, fit-outs, and capital projects where required.
* Health, Safety and Environment:
* Develop and enforce Health and Safety policies and procedures ensuring the organisation complies with all statutory health and safety regulations, policies and best practice.
* Oversee the maintenance and inspection of equipment and facilities.
* Responsible for the provision of a safe working environment for employees and visitors by ensuring compliance with fire prevention legislation and procurement of relevant equipment.
* Conduct regular safety audits, emergency drills and risk assessments identifying potential hazards, areas for improvement and reporting on the findings.
* Conduct inductions, safety training and promote a culture of safety awareness and continuous improvement.
* Act as the primary point of contact for health and safety matters, including chairing PRRT’s Health & Safety Committee and liaise with regulatory bodies as required.
* Maintain and update health and safety documentation, including policies, procedures, and training records.
* Contribute to PRRT's Green Objectives relating to the 'Northern Ireland Climate Action Plan 2023-2027’.
* Be first point of contact responsible for occasional out of hours security queries (duty phone provided).
* Responsibility to ensure the highest levels of data integrity, confidentiality and security in relation to Departmental manual and electronic information.
* To support organisational decision making through the provision of timely and accurate reports.
* Assist the Chief Operating Officer with matters relating to the General Data Protection Regulations (GDPR) as required and act as Deputy Data Protection Officer (DPO) in their absence.
* To ensure all requirements relating to Data Protection policies and GDPR requirements are followed within area of responsibility.
* Ensure all records are maintained or disposed of in line with PRRT’s Data Protection, Retention and Disposal, and Security Policies.
* Manage a team of employees providing leadership, training and performance management ensuring work is completed to required standards.
* Liaise with other departments and stakeholders to ensure coordination and collaboration and assist with PRRT wide projects as required.
* Monitor and report on key performance indicators (KPIs).
* Oversee cleaning, waste management, and other domestic services to ensure a safe, hygienic, and welcoming environment.
* Prepare and present reports on activities and performance metrics as required.
* Oversee IT support staff ensuring timely and effective delivery of technical assistance, maintenance and troubleshooting services for hardware, software and audio-visual equipment across the organisation.
* Demonstrate a collaborative and flexible approach to assist in achieving the objectives of the Finance and Shared Services Department.
* Assist with recruitment, screening, hiring and induction of staff.
* Comply with organisational and departmental policies and procedures including Equal Opportunities and Dignity at Work policies and fulfilling responsibilities under Section 75 duties to promote equality of opportunity and good relations.
* Promote and demonstrate appropriate behaviours in line with PRRT values.
* Undertake any other duties which may be assigned to meet organisational need and which are reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined.
Skills and Qualifications
* A minimum of 2:2 third level qualification (degree) in any discipline
* NEBOSH National General Certificate in Occupational Health & Safety (or equivalent) or willingness to undertake and complete within 18 months of start date
* A minimum of 2 years’ experience managing procurement processes, to include experience of writing Business Cases
* A minimum of 2 years’ experience in a management role across multiple functions
* A minimum of 2 years’ experience managing a team(s)
* Ability to work collaboratively and build relationships with internal and external stakeholders
* Excellent analytical and problem-solving skills
* Ability to use own initiative
* Excellent organisational skills and attention to detail
* Strong written and verbal communication
* Proficient in the use of Microsoft Office applications (Word, Excel, Outlook, Access, PowerPoint)
* Possess a full, current UK driving licence or have access to a form of transport which enables the full requirements of the post to be fulfilled, Application Form
Vacancy ID 1731029 Job ref. FSS007 Job Sector Business, Policy and Projects,General Management Area Co Down Location Holywood Salary NJC Scale PO3 (SCP £41,511 - £44,711) per annum (Pay under review) No. vacancies 1 Contract Type Permanent Weekly hours 35 Published date 22/08/2025 Closing date 08/09/2025 Worktime 9am-5pm, days to be confirmed
Area: Derry or Londonderry
Closing date: 26 Aug 2025
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