Technical support team lead

Salary: £40,000 - 40,000 per year Requirements: Experience within an MSP, IT Services, or Managed Services environment Previous team leadership, mentoring, or people management experience Strong customer-facing and stakeholder management skills Experience handling escalations and service improvement initiatives Good understanding of Microsoft cloud and modern workplace technologies ITIL knowledge or service management experience desirable Eligible for SC Clearance Full UK driving licence Able to work from our Bristol office 5 days per week Responsibilities: Lead, coach, and develop our technical support team Manage customer escalations and service-related challenges Drive service improvements and operational efficiency Conduct customer service reviews and performance discussions Work closely with our service desk, technical, and project teams Use service data and reporting to identify trends and opportunities Support customer retention and long-term relationship development Technologies: Cloud Support ITIL PLC More: We are a growing managed services provider based in central Bristol, and this is an office-based role working five days per week. This Technical Support Team Lead position combines people leadership, customer engagement, and service improvement, giving you the opportunity to shape a growing support function while staying close to customers and service delivery. We offer excellent benefits including a pension matched up to 6%, private healthcare, an EMI share scheme, 25 days holiday plus bank holidays, your birthday off, life assurance, and genuine leadership and career development opportunities. last updated 25 week of 2026