Join Barclays as a Senior Product and Proposition Manager – CHAPS & Higher Value Payments, where you’ll be accountable for the end-to-end strategy, performance, and evolution of our CHAPS and high-value payment propositions. This pivotal role places you at the heart of our payments transformation—owning customer limits management and ensuring high-value domestic and international payment journeys are safe, compliant, resilient, and customer‑centric. You’ll balance regulatory obligations with the delivery of outstanding customer outcomes, supporting Barclays’ payments, liquidity, and digital transformation strategies.
To be successful as a Senior Product and Proposition Manager – CHAPS & Higher Value Payments, you should have:
* Demonstrable experience of working with and managing a broad range of stakeholders in a matrix environment.
* Experience in payments product management banking, dealing with pricing, regulatory attestations and operational resilience.
* Considerable understanding of Customer journey management and improvement.
* Experience of using data to make decisions and recommendations.
* AGILE delivery experience.
* Considerable background in risk and control frameworks.
* Proven ability to operate in a highly regulated environment.
Some other highly valued skills may include:
* Experience with high-value international payments and urgent cross‑border flows.
* Exposure to payments platform modernisation or journey digitisation.
* Demonstrable presentation skills.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.
This role can be based in London, Northampton, Manchester, or Glasgow.
Purpose of the role
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Accountabilities
* Development of customer level strategies & solutions that are tailored to customers’ needs.
* Subject Matter Expert in the applicable Product/Proposition team and confidently guide & advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
* Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
* Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
* Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
* Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programmes to identify areas for improvement to refine the product / process before launch.
* Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch of new products effectively.
* Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product’s performance against set goals.
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