Full Time – Hybrid - 37.5 hours per week We aim to hold interviews in the week beginning Monday 11 May 2026. About Firmus Energy Building on our success as the largest gas supplier by consumption, Firmus Energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to net zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment. Role Overview Reporting to the Senior Billing Lead/Billing Lead, the post holder will provide proactive support within the Billing Department, with a particular focus on the Meter Reading Team. The role is an office-based role and is responsible for ensuring customer meters are processed in a timely manner and that all related information is processed accurately. The post holder will play a key role in maintaining industry‑leading standards of customer service. Role Responsibilities Demonstrating first-class customer service levels in line with company brand values, resolving customer queries and complaints. Manage firmus energy’s internal Long Term No Access and Warrant Process, whilst having a proactive approach to manage access issues Coordinate and prepare meter reading schedules in line with Meter Reading processes Liaise with the external Meter Reading Contractor to ensure customer meter reads are obtained in line with schedule Process meter readings accurately on the billing system and in line with KPI's Investigate and correct meter read discrepancies Contact customers to book meter inspection appointments Collating and updating meter access information Conduct annual/monthly meter reads and usage analysis to assist with Network Operator processes Liaise with Customer Service Team in relation to Switching reads Provide technical support for Customer Services on meter reading queries Assist with customer support projects as required (e.g. typing, mail shots, copying etc.) Assist with customer phone calls at busy periods in line with business needs Undertake any additional duties as directed by the Billing Manager Skills, Knowledge & Expertise Essential Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Math Previous experience in customer-facing role Demonstrate excellent IT skills with experience in manipulating data on Excel Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments Highly motivated with a positive attitude Self-motivated, with an ability to work independently Desirable Previous experience with customer account/meter reading processes Previous experience in the utility industry Benefits 37.5 Annual Leave Days inclusive of Bank Holidays Competitive Salary Bonus Hybrid working after training Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Recognition programs Career Progression Dedicated development opportunities Training and upskilling support Long-service awards On-Site Facilities Free on-site parking Electric car charging points